Chubb is currently seeking a Workers’ Compensation Claim Technical Assistant for our Central Region. The successful applicant will be providing advanced technical support to our claim examiners for multiple jurisdictions. 

 

Major Duties and Responsibilities: 

 

Provide technical support requiring critical thinking skills on workers’ compensation claim filesMaintain active file diaries to ensure delegated tasks are completedUnderstand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframesAccurate and clear documentation of claim activity within file notesComplete state required filings with accuracy and in a timely manner Communicate with involved parties on claim files on behalf of the claim examiners at timesRespond timely and appropriately to internal and external customers on claim related issuesAdhere to state regulations for assigned statesCollaborate with appropriate resources to timely resolve issuesCollaborate with peers in region to ensure adequate coverage during vacations or absences.When necessary, assist with contacts for examiner so that appropriate compensability decisions can be madeTechnical Skills & CompetenciesSuperior customer service showcasing verbal, written, and interpersonal skillsAptitude for evaluating, analyzing, and interpreting informationEffective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignmentsAdaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer’s expectationAbility to work independently and efficiently while performing defined functionsBasic understanding of the Workers’ Compensation and claim handling processesProficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus

 

Experience, Education, & Requirements

 

Prior clerical and technical experience in researching and indexing data are preferred but not requiredProficiency with Microsoft Office ProductsExperience in a fast paced, fluid environmentStrong communication and telephonic skillsKnowledge of medical terminology is a plus but not requiredKnowledge of bill processing is a plus but not requiredKnowledge of claim handling is a plus but not requiredCollege degree in any area of study is preferred but not requiredIf you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

 

The pay range for the role is $39,800 to $67,600. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.