Chubb is currently seeking a Workers’ Compensation Medical Only and Technical Assistant Team Manager for our West Region in Downtown Los Angeles.  The successful applicant will be managing a team of Medical Only Examiner and Technical Assistants who oversee workers’ compensation from Arizona, California, Colorado, and Utah.  The position will report to the West Region Vice President of Workers’ Compensation Claims and reside in our Downtown Los Angeles office.

Duties & Responsibilities: 

Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels  Train, mentor and develop staff who are at various stages of their career and experience levels   Provide advanced technical guidance on claim investigation, reserving, medical, case resolution and settlement strategies Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues Demonstrate advanced analytical, problem-solving and negotiation skills Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues Effectively control the use, work product and expenses of outside vendors Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops   Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver professionally written, supported performance management feedback and reviews  Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability Positively influence the team environment to maintain an elevated level of employee engagement Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancementTechnical Skills & Competencies:  Strong proficiency in all areas of Workers' Compensation claims adjusting  In depth knowledge of California jurisdictional nuances and would prefer familiarity of Arizona, Colorado, and Utah jurisdictions Elevated levels of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers  Advanced understanding of Claim Best Practices and Business Analytics Ability to incorporate analytical data into team management Exceptional negotiation skills and resources that will influence team results Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration Record of success in coaching and developing staff An ability to be flexible, imaginative and to work well in teams Exceptional organizational, prioritization and time management capabilities Innovative thinker with ability to multi-task, plan, and delegate appropriately

Experience, Education and Requirements:

3+ years of experience in handling Workers’ Compensation claims Prior supervisory experience is a plus Demonstrates a background in leadership Proven record of success Subject matter expertise in handling claims Ability to manage claims in multiple venues and within compliance standards AIC, RMA or CPCU completed coursework or designation(s) are a plus Proficiency with Microsoft Office Products If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

The pay range for the role is $91,200 to $155,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.