Job Title: Claim Resolution Specialist
Location: Lansing, MI
Employment Type: Full Time   About the Role
We are seeking a detail-oriented and analytical Claim Resolution Specialist to join our team. This role is responsible for investigating, validating, and resolving claims initiated by customers. The ideal candidate will have a keen eye for detail, strong problem-solving skills, and the ability to determine whether claims are valid based on contractual terms, service history, and supporting documentation.   Key Responsibilities Receive, log, and review incoming credit claims from customers. Analyze account history, service tickets, outage reports, contracts and service order history to determine credit eligibility. Validate claims against company policies, SLAs, and contractual agreements. Communicate findings clearly to both internal stakeholders and customers. Maintain organized and thorough documentation of investigations and resolutions. Work closely with Finance, Customer Care, and Operations teams to ensure accuracy and consistency. Identify patterns or recurring issues and escalate when needed for process improvements.   Qualifications Proven experience in billing, credit disputes, accounts receivable, or related customer service/investigation roles. Strong analytical and problem-solving skills; able to dig into data and find answers. Experience interpreting contracts, service level agreements, and company policy. Excellent written and verbal communication skills. Highly organized and detail oriented. Proficient in Microsoft Excel, CRM systems (SalesForce preferred), and other data tools. Telecom or service industry experience preferred, not required.     Why Join Us Opportunity to play a critical role in maintaining fairness and accuracy in customer billing. Collaborative work environment with cross-departmental interaction. Competitive salary and benefits package. Growth opportunities within the company.       Benefits:   Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.   Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.