We are looking for a detail-oriented and proactive professional to join our Finance Operations team as an Order to Cash (O2C) Specialist focused on Claims Management and Accounts Receivable. Based at our Corporate Office in Gurgaon, this role plays a vital part in ensuring accurate and timely claim processing, dispute resolution, and efficient cash collection. The ideal candidate will bring hands-on experience with SAP and a deep understanding of the end-to-end Order to Cash process.

Claims Management:

Review and validate customer claims related to pricing, returns, shortages, damages, and promotions.Investigate short payments and deductions in coordination with internal departments (sales, logistics, customer service).Process and track claims within SAP, ensuring compliance with internal policies and audit requirements.

 Accounts Receivable:

Monitor customer account balances and follow up on overdue invoices.Accurately post incoming payments and clear open items in SAP.Reconcile customer accounts, address discrepancies, and process credit/debit memos.
Prepare and share aging reports and support monthly AR closing activities.

O2C Process Support:

Ensure accurate and timely documentation throughout the O2C lifecycle.
Identify opportunities to improve processes and enhance customer experience.
Provide support during internal and external audits with necessary documentation and process knowledge