If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Eger, Hungary, as a Claim Handling Team Leader, you’ll oversee the end-to-end process of handling customer claims, ensuring accuracy, timeliness, and a customer-first mindset in all interactions. Your leadership will be key in developing efficient workflows, analyzing claim trends, and working cross-functionally to prevent reoccurrences and enhance customer satisfaction.

LOCATION: EGER (on-site)

 

In this Role, Your Responsibilities Will Be:

Lead and develop a team of claim handlers, ensuring a high level of accuracy, responsiveness, and professionalism. Manage and continuously improve the claim handling process, aligning with internal policies and customer expectations. Act as the key liaison between customer service, sales, legal, logistics, and technical support teams to investigate and resolve claims effectively. Monitor claim KPIs and implement corrective actions to ensure targets are met. Ensure compliance with company standards and regional regulations. Communicate proactively with customers on claim status and resolution. Use data-driven insights to recommend process improvements and support preventive measures. Contribute to building a customer-centric culture aligned with Emerson’s Core Values: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, Innovation.
   Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. 
  For This Role, You Will Need: Bachelor’s degree in Technical/Electrical, or related field. Minimum two years of experience in claims management, customer service, or operations, preferably in a manufacturing or industrial environment Proven leadership experience with a focus on coaching and development. Strong analytical, organizational, and communication skills. Ability to manage complexity and resolve issues under time pressure. Proficiency in ERP systems (SAP preferred) and Microsoft Office. Native in Hungarian and fluent in English
    Preferred Qualifications that Set You Apart: Experience gained in an automotive specific industrial environment Knowledge of ESD production aspects  Background in continuous improvement and root cause analysis. In addition to Hungarian and English, communication skills in another foreign language will be a plus.
  Our Culture & Commitment to You: ​​

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

 

We recognize the importance of employee wellbeing.