The Claim Center Trainer, Auto role is part of the Claim Center Enablement Team responsible for the learning and development needs of the multi-site Claim Center throughout North America Claims. 

The Claim Center Trainer, Auto, will be responsible for the learning and development of Claim Center Auto learners. This individual will conduct training for all Claim Center Auto employees, including the education of new hires and upskilling of existing staff when new processes or procedures are released or specific needs are identified.   

This is an on-site role that can sit in our Phoenix, AZ or O'Fallon, MO offices.

Responsibilities: 

Onboard and conduct new hire training program for Auto hires to build proficiency in role Collaborate with Auto leadership to prepare for and transition new hires from training environment to new role/responsibilities in support of successful claim handling Identify learning and development needs of existing staff and work with Auto leadership to execute on needs (including learning aligned with process improvement plans, new initiatives, and individual and team effectiveness) Design and develop training programs, self-paced modules, materials, job aids, and process flow documents; follow standard quality review practices to ensure high-quality material production Facilitate training sessions and workshops, both in-person and virtually, ensuring an engaging and interactive learning environment Evaluate the effectiveness of learning initiatives through feedback, assessments, and performance metrics, making adjustments to improve outcomes Maintain accurate records of training plans, schedules, materials, program activities, and participant completions Seek ways to leverage learning and development practices as a way to positively influence the effectiveness of Auto team members Partner across Enablement Team and North America Claims Learning to build and maintain excellence in the learning and development craft; contribute to team discussions and working sessions in support of a cohesive approach to learning and development across the Claim Center