Descripción de la empresa

Ubicación: Basado en México

"We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Descripción del empleo

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

KEY RESPONSIBILITIES:

EXPEDITORS CORE COMPETENCIES

 

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.         

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

 

Responsibilities:

 

Quotes

In conjunction with Ocean Import Manager, create quotes for Import operations.Meet deadlines set by customers and sales/retention on responding to pricing requests.Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)

 

Analysis of Rates

Review and analyze carrier rates.Review feedback from sales/retention and customers on rate competitiveness.In conjunction with Ocean Import Manager, work with carriers to keep rates fresh and competitive.

 

Rate & Surcharge Maintenance

Maintain rate databases updated.Maintain and distribute information about increases and changes on the market.Follow up and revise the expiring rate agreements and contracts.

 

General Support

Provide general support for sales/retention on air pricing.Provide other general pricing support as specified by the network.Provide support to operational team on approval of quotes from customers.Provide support to operational team on the registration of rates on ATS and with the carrier.Provide support to operational team on the compliance of Expeditors policies.

 

Requisitos

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

A good understanding of Expeditors’ Products and Services.Understanding freight forwarder industry in special Ocean Import Product.Understanding of ocean documentation process a plus.Hazardous Materials certification (optional).

 

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Very detail oriented.Ability to manage multiple deadlines and projects.Capability to negotiate with suppliers.Analysis of data.Pro-active, strong organizational skills.Good Microsoft Office and computer skillsFluent in English.

 

Behaviours:

Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

Meet company standards of 52 hours training per year, including as needed management/leadership training.

 

Education and Experience:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

Información adicional

Expeditors ofrece excelentes beneficios

Sueldo competitivoPrestaciones superiores a la leySeguro de vidaSeguro de gastos médicos mayoresPlan de compra de acciones para empleadosPrograma de Capacitación y Desarrollo de Personal

 

Expeditors offers excellent benefits

Competitive salaryBenefits above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.