We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionEXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
MANAGER PRODUCT/SERVICE SKILL
Employee Development (Manager, All)
Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.
Financial Excellence (Manager, Branch Product)
Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.
Business Development (Manager, Branch Product)
Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
Operational Excellence (Manager, Branch Product)
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.
Business Development (Manager, Branch Service)
Contributes to the growth of the District’s business by supporting the pursuit, transition, retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the manager’s scope of responsibility and provides solutions and technical assistance to customers (both internal and external).
Financial Excellence (Manager, Branch Service)
Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.
Operational Excellence (Manager, Branch Service)
Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow, while constantly looking for areas to improve efficiency and customer service (internal and external). Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.
People:
Identify, develop, and mentor your No. 2.Review and participate to staff appraisals timely, and at a minimum once per year per employee.Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.Ensure and assist supervisors and key staff with goal setting and monitoring.Conduct regular interviews with potential new personnel.Plan for and hold effective monthly department meetings with team.Review department goals and business plan periodically with staff to ensure buy-in and accountability.Meet company standards of 52 hours training per year, including as needed management/leadership training.
Operations:
Create and maintain an effective department organization chart, which is designed for flexibility and growthPrepare, execute, monitor and update at regular intervals the business plan for the departmentMonitor and improve key departmental productivity indicators including but not limited to:Shipments Per Desk (SPD)Revenue Per Desk (RPD)Expense Per Desk (EPD)Revenue Per Shipment (RPS)Revenue to Expense ratioExcel measurementsInstill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:Daily Status Exception Report - STAT1 (Daily)Shipment Transit Log Report - TRNRPT (Daily)Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)Shipment Summary Report - SHSUM (monthly)Revenue Report - REVRPT (monthly or more frequent as needed)Route Activity Report - RARRPT (monthly or more frequent as needed)Aged Warehouse Status Report – STAT3 (at least weekly)Build and maintain strong relationships with vendors (airlines, trucking companies, and others)Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Customer
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database.Ensure Customer reviews are completed with your regular customers.Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Take an active role in the transition of new business/ updates to existing business.
Finance:
Assist District Manager with preparation of annual department budget.Meet monthly with District Manager to review department financial PnL and productivity results and goals.Review, understand and focus on improving department freight yields.Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.Ensure company credit procedures are followed and utilized effectively.Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.Manage intercompany accounting discrepancies via AJAX report.Review Daily Branch Revenue report (Daily).Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.Follow company capex procedure for the purchasing of any equipment for your staff or department.Utilize Top 20 Accounts report to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)Sales :
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database.Ensure Customer reviews are completed with your regular customers.Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Take an active role in the transition of new business/ updates to existing business.
Compliance:
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture:
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
Be open to implementing new system changes and enhancements into your department. Be involved and suggest system/process improvements.Set the tone of this environment within your department.QualificationsKNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
Expeditors company policies and procedures knowledgeA good understanding of Expeditors’ products, services and systemsStrong market and competition knowledgeGraduate of IATA/FIATA Introductory Course (preferred)
Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Good Microsoft Office skills (Excel, Word etc.)Pro-active, strong organizational skills.Good computer skills (Excel, Word).Fluent in English.
Behaviours:
Emotional resilienceSelf-reflecting and open to feedbackInitiative and ability to work in autonomyRole model of integrity and pride for all employeesProven leadership attitude and background
TRAINING AND QUALIFICATIONS:
Training Requirements:
Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
4 years of industry specific qualification (country specific)Additional Information
Expeditors ofrece excelentes beneficios
Sueldo competitivoPrestaciones superiores a la leySeguro de vidaSeguro de gastos médicos mayoresPlan de compra de acciones para empleadosPrograma de Capacitación y Desarrollo de Personal
Expeditors offers excellent benefits
Competitive salaryFeatures above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.