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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

City Lead Hyderabad

Objective of the role:

Manages Regional Operations to focus on the following benchmark pillars while they perform their assigned goals –

BrandClientsPeople and ValuesPlatform

Key Responsibilities:

Operational Excellence

Ensure high-quality property management services across all properties in the cityImplement and maintain operational best practices and standard operating proceduresAchieve target scores in operational audits and performance assessments

Client Satisfaction and Retention

Maintain high levels of client satisfaction (e.g., achieve >90% satisfaction score)Develop and implement strategies to improve client retention ratesManage key client relationships and address escalated issues promptly

Financial Performance

Meet or exceed budgeted revenue targets for the city portfolioOptimize operational costs without compromising service quality

Team Leadership and Development

Lead, motivate, and develop the city operations teamEnsure adequate staffing and skill levels across all propertiesImplement training and development programs to enhance team capabilities

Compliance and Risk Management

Ensure compliance with all relevant local regulations and company policiesImplement and maintain robust risk management practices across propertiesConduct regular safety audits and implement necessary improvements

Vendor Management

Develop and maintain strong relationships with key service vendorsEnsure vendor compliance with service level agreementsOptimize vendor performance and costs across the city portfolio

Business Development Support

Provide operational insights and support for new business opportunitiesParticipate in proposal development and client presentationsSupport smooth onboarding of new properties into the portfolio

Emergency Response and Business Continuity

Develop and maintain emergency response plans for all propertiesEnsure readiness to handle crises and minimize operational disruptionsConduct regular emergency drills and update procedures as needed

Technology Adoption and Integration

Drive adoption of property management technologies across the portfolioEnsure effective use of IT platforms like Evolution, Overview, Workday, etc.Identify and implement new technologies to improve operational efficiency

Stakeholder Management

Maintain positive relationships with property owners, tenants, and local authoritiesEnsure effective communication with all stakeholdersRepresent the company in local industry forums and events

Cost Management

Implement cost-saving initiatives across the city portfolioEnsure accurate budgeting and forecasting for operational expensesAchieve target reductions in controllable expenses

Health and Safety Management

Ensure a safe working environment across all managed propertiesImplement and maintain health and safety management systemsAchieve zero or minimal safety incidents target

Operational Efficiency

Streamline operational processes to improve efficiencyImplement lean management principles in property operationsAchieve target productivity metrics for the operations team

These KRAs encompass the key responsibilities of a City Lead - Operations in Property Management Services. They focus on ensuring operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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