**Req ID:** RQ206107 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Change Management,Desktop Cloud,Leadership,System Administration **Certifications:** Citrix Certified Professional - Virtualization (CCP - V) - Citrix - Citrix **Experience:** 5 + years of related experience **Job Description:** We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, project management is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do. GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Systems Engineer Manager joining our team to support the Department of State contract leading our Citrix operations team. At GDIT, people are our differentiator. As a Systems Engineer Manager supporting the Department of State IRM program, you will be trusted to lead a high visibility team that delivers a essential service to our client. In this role, a typical day will include: Duties and Responsibilities: + Leading a team of Citrix engineers in the delivery of classified virtual desktop services. + Leads and plans system maintenance, software update lifecycle and patching. + Ensuring that performance and security of virtual services meet the needs of network users. + Applying knowledge of job area to sustain current operations and architecture. + Working with client to develop future operations and architecture approaches to enhance virtual desktop services to include cloud virtualization. + Directing assigned engineers in client/server data integrity by monitoring and implementing standard software and hardware solutions. + Active participation and leadership in Event, Incident, and Change Management processes. + Active participation in Information assurance, A&A, Risk and Cybersecurity assessment and continuous monitoring processes. + Working to achieve agreed-to SLAs to resolve customer issues in a timely manner. + Organizing appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS). + Also performs same functions for peripheral devices such as scanners, printers, and fax devices. + Lead and oversee all phases of Citrix-related projects, including planning, design, implementation, and post-implementation support. + Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals. Basic Qualifications: + Design, implementation, test, deployment, and operational experience with Citrix Virtual Application and Desktops (CVAD), Citrix Provisioning Services (PVS) and Citrix Workspace + Operational experience with previous versions of CVAD 7 1912, XenApp 7.15 + Operational experience with Wyse/Dell Zero Clients + Ability to translate technical topics into terms line and senior management can discuss. + SMART Card experience (PKI/CAC). + Strong customer service and strong communication skills (both written and verbal). + Excellent interpersonal skills, especially ability to listen and understand what is being described. + Working knowledge of ServiceNow ticket system; creating, updating and closing tickets. + Prior experience providing Systems Administration and Citrix support for a medium to large environment with active load balancing to a geographically separated data center. + Excellent attention to detail. + Experience with computer terms and customer service operations. DESIRED QUALIFICATIONS: + BA/BS (or equivalent experience) + 5+ (8 preferred) years of experience in IT Support Operations + 4 years of experience leading engineering team(s) + 4 years of Citrix administration experience + Citrix Certified Professional Virtualization (CCP-V) + Active Top Secret Clearance or ability to obtain The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans