**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 10-12 days a month_** **Responsibilities:** + Own, manage and monitor Citrix Virtual Apps and Desktops environments to ensure optimal performance and availability + Ensure the health, performance, and resiliency of the virtual environment. + Troubleshoot and resolve user and system issues related to Citrix infrastructure, escalating when necessary + Implement updates and patches to maintain system security and compliance with organizational standards + Proactively identify and resolve systemic issues. + Maintain SOPs and technical documentation. + Communicate changes to operations and support teams. + Prioritize Keeping the Lights On (KTLO), executing projects, and individual tasks. + Collaborate on project deliverables with team leads + Act as a technical resource for operations, audits, and peers. + Deliver and maintain systems and documentation. + Mentor and train support teams on technical tasks. **Skills:** + 3+ years of hands-on experience with Citrix Virtualization. (i.e. Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud.) + Infrastructure Knowledge: Familiarity with Windows Server, Active Directory, Group Policy, and virtualization platforms (e.g., VMware, Hyper-V). + Collaboration & Communication: Strong interpersonal skills to work across teams and communicate technical concepts clearly. + Analytical Thinking: Ability to troubleshoot complex issues and implement long-term solutions.