**Employment Type:** Full time **Shift:** Day Shift **Description:** We are seeking a highly skilled Cisco Unified Communications Engineer to join our team. The ideal candidate will have extensive experience with Cisco's suite of communication and collaboration tools. This role requires a deep understanding of Cisco Call Manager, Cisco CER, and other essential Cisco technologies. **Responsibilities:** + Design, implement, and manage Cisco Unified Communications solutions. + Maintain and troubleshoot Cisco Call Manager, Cisco CER, Cisco Unity Connection, and Cisco Contact Center. + Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording. + Manage Cisco Expressway and Cisco UCS infrastructure. + Support Cisco WebEx (Jabber Voice). + Configure and maintain Cisco Unified Border Element and Cisco routers. + Handle analog gateways and ensure seamless integration with the communication system. **Must Have:** + Cisco Call Manager + Cisco CER + Cisco Unity Connection + Cisco Contact Center + Cisco Intelligence Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording) **Nice to Have:** + Cisco Expressway + Cisco UCS (Computing Infrastructure for Call Manager) + Cisco WebEx (Jabber Voice) + Cisco Unified Border Element + Experience with Cisco Routers + Experience with analog gateways + Informacast Advanced / Mobile / Fusion / Paging + Responder 5 + SIP Trunks + Cisco Jabber + Voalte + Spok Intellidesk **Desired Qualifications:** + Relevant Cisco certifications (e.g., CCNA, CCNP, CCIE) are highly desirable. + Strong problem-solving skills and the ability to work independently. + Excellent communication and teamwork skills. + pay grade 13 range 75,592.7054-113,389.0581 Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. ​ **MINIMUM QUALIFICATIONS** + Bachelor’s degree preferred and a minimum of three (3) to five (5) years of directly related experience with communications infrastructure (network/telephony) equipment and procedures or equivalent combination of education and experience. + Considerable knowledge or three (3) to five (5) of network infrastructure and/or telephony infrastructure with general knowledge in the other. + Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities. + Works well with others on project implementation teams. + Effective and logical troubleshooting skills. + Ability to meet deadlines and set priorities + Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** + Operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets, server rooms, data centers, or telephone system centers. The areas are typically well-lit, temperature-controlled and generally free from hazards. High voltages may be present, and caution is an expected behavior. + Lifting of equipment up to 50 pounds. + Hearing is needed for extensive telephone and in person communications. + The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran