About You

 

At Barry Callebaut, we celebrate innovation, creativity, and a shared passion for chocolate. This role provides the opportunity to make a tangible impact on our Chocolate Academy's success, working alongside a talented team and world-class chefs.

 

Key Responsibilities Include

 

Salesforce Campaign Management: Create and manage Chocolate Academy campaigns to track and optimize the conversion of on-site traffic into actionable insights.

 

Data Analysis & Reporting: Monitor and track Chef KPIs to evaluate performance and contributions. Design, generate, and maintain dashboards for actionable insights into Academy operations and service outcomes.

 

CMR Process Optimization: Merge ITEMS and CMR (Chief and Marketing Requests) systems for streamlined operations. Draft and implement improvements to the CMR request form to enhance usability and functionality.

 

Training & Enablement: Conduct training sessions for Sales and Chef teams on effective Salesforce usage, focusing on linking opportunities to requests and maximizing platform adoption. Serve as the key contact for Salesforce-related queries and operational reporting.

 

Operational Collaboration: Act as the bridge between Sales, Marketing, and the Academy to support co-creation, training, and inspiration sessions that drive deal closures and client satisfaction.

About You

 

Skills and Qualifications:

Education: Bachelor’s degree in Business Administration, IT, Marketing, or a related field. Equivalent experience will also be considered. Salesforce Expertise: Strong understanding of Salesforce reporting and campaign management. Analytical Mindset: Strong ability to interpret data and translate it into actionable strategies. Process Improvement: Proven ability to challenge and optimize business processes and collaborate on operational tools enhancements (e.g., request forms). Training Skills: Interested and willing to grow in conducting effective training sessions for diverse teams. Fluent in English, any other languages welcome

Preferred Experience:

CRM Experience: Experience working with Salesforce or similar platforms in a sales or operations environment. Culinary Interest: Familiarity with the culinary or food service industry is a plus but not required. Salesforce certification(s) (e.g., Salesforce Sales Cloud or Marketing Cloud) are a plus

 

Who You Are          

A collaborative team player with strong interpersonal and communication skills. Self-driven, detail-oriented, and eager to take ownership of projects. Comfortable working in a fast-paced, dynamic environment with a passion for operational excellence. Curious and adaptable, always looking for ways to innovate and improve.