职位概况
餐厅服务员需根据维京外展中国市场专业服务标准(VRC PSO),确保餐厅和酒吧区域的友善服务和专业化,为客人带来最大的满意度。
职位内容
• 提供专业,热情,销售为主的饮食服务
• 负责餐厅(25至30名客人)和酒吧(包括咖啡站和日光甲板)
• 按照主管指示,负责餐厅和酒吧的摆设
• 筹备和运作餐饮活动(鸡尾酒会、下午茶、咖啡厅午餐)和特别活动
• 正确处理所有产品,材料和设备(玻璃、餐具和陶器等)
• 记录销售交易
• 服务工作区的清洁需符合危害分析和关键控制点(HACCP)的规则
• 按照公司的程序清单,盘点存货
• 在开始和结束巡航季时,准备开船和闭船事宜
• 根据上级的指示,(如有需要)向其他部门提供协助
• 根据公司的标准和HACCP规则工作
• 正确存储库存;建立标准水平
• 积极参与船上的培训计划
• 在登船和离船日负责客人行李的托运、看管及分发
• 参与载荷
任职资格
• 最少两年在四或五星级酒店或餐厅的专业经验
• 具有葡萄酒和其他饮品的知识
• 有国际/船舶经验者优先
• 精通普通话,具有英语技能者优先
• 能够独立工作,以服务为导向,以客为本
• 个性积极,整洁的仪容、仪表
• 灵活、抗压能力强,有团队合作精神,信守承诺
PURPOSE OF POSITION
You ensure a friendly and professional service in the restaurant and bar area to the fullest guest satisfaction and in accordance with Viking China Outbound Standards.
ASSIGNMENTS/RESPONSIBILITIES
• Professional, welcoming and sales orientated F&B service
• Assignment in restaurant (station of approx. 25 to 30 guests) and bar
• (including coffee station and sundeck)
• Restaurant and bar setup following instructions from supervisor
• Preparation and operation of F&B activities (cocktail parties, Tea time, Café lunch) and special events
• Correct handling of all products, materials and equipment (glasses, cutleries and crockeries etc.)
• Tallying of sales transactions
• Cleaning of service working areas in accordance with HACCP rules
• Conduction of stock takes; inventory according to company procedures
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (if required)
• Performance according to company standards and HACCP rules
• Correct storage of stock; establishing of par levels
• Active participation in onboard training programs
• Luggage duty on embarkation and disembarkation day
• Participation in loadings
QUALIFICATION PROFILE
• Min. 2 years professional experience as Waiter in 4 or 5* hotel or restaurant
• Knowledge of wines and other beverages
• International experience/experience on a ship is an asset
• Excellent Mandarin skills, English is an asset
• Ability to work independently, service and sales oriented and guest focused positive personality, neat appearance
• Flexibility and stress resistance, team player, commitment