Los Angeles, CA, USA
26 days ago
CHINA RIVER (Europe) - Waiter

职位概况
餐厅服务员需根据维京外展中国市场专业服务标准(VRC PSO),确保餐厅和酒吧区域的友善服务和专业化,为客人带来最大的满意度。

职位内容
•    提供专业,热情,销售为主的饮食服务
•    负责餐厅(25至30名客人)和酒吧(包括咖啡站和日光甲板)
•    按照主管指示,负责餐厅和酒吧的摆设
•    筹备和运作餐饮活动(鸡尾酒会、下午茶、咖啡厅午餐)和特别活动
•    正确处理所有产品,材料和设备(玻璃、餐具和陶器等)
•    记录销售交易
•    服务工作区的清洁需符合危害分析和关键控制点(HACCP)的规则
•    按照公司的程序清单,盘点存货
•    在开始和结束巡航季时,准备开船和闭船事宜
•    根据上级的指示,(如有需要)向其他部门提供协助
•    根据公司的标准和HACCP规则工作
•    正确存储库存;建立标准水平
•    积极参与船上的培训计划
•    在登船和离船日负责客人行李的托运、看管及分发
•    参与载荷

任职资格
•    最少两年在四或五星级酒店或餐厅的专业经验
•    具有葡萄酒和其他饮品的知识
•    有国际/船舶经验者优先
•    精通普通话,具有英语技能者优先
•    能够独立工作,以服务为导向,以客为本
•    个性积极,整洁的仪容、仪表
•    灵活、抗压能力强,有团队合作精神,信守承诺

 

PURPOSE OF POSITION
You ensure a friendly and professional service in the restaurant and bar area to the fullest guest satisfaction and in accordance with Viking China Outbound Standards.

ASSIGNMENTS/RESPONSIBILITIES
•    Professional, welcoming and sales orientated F&B service
•    Assignment in restaurant (station of approx. 25 to 30 guests) and bar 
•    (including coffee station and sundeck)
•    Restaurant and bar setup following instructions from supervisor
•    Preparation and operation of F&B activities (cocktail parties, Tea time, Café lunch) and special events
•    Correct handling of all products, materials and equipment (glasses, cutleries and crockeries etc.)
•    Tallying of sales transactions
•    Cleaning of service working areas in accordance with HACCP rules
•    Conduction of stock takes; inventory according to company procedures
•    Preparation of opening and closing ships at start and end of season
•    Assistance in other departments upon instruction from supervisors (if required)
•    Performance according to company standards and HACCP rules
•    Correct storage of stock; establishing of par levels
•    Active participation in onboard training programs
•    Luggage duty on embarkation and disembarkation day
•    Participation in loadings

QUALIFICATION PROFILE
•    Min. 2 years professional experience as Waiter in 4 or 5* hotel or restaurant
•    Knowledge of wines and other beverages
•    International experience/experience on a ship is an asset
•    Excellent Mandarin skills, English is an asset
•    Ability to work independently, service and sales oriented and guest focused positive personality, neat appearance
•    Flexibility and stress resistance, team player, commitment

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