职位职责
•    安排到达和转往到酒店和船上的相关事宜
•    确保接机送机的顺畅运行（客人/行李/规定时间）
•    协助丢失行李的客人
•    协助客人机场相关事宜
•    整理客人信息文件（城市地图/小册子/印刷品/问卷）
•    工作时间按航行日程表所述
•    根据排班计划协助客服前台工作（可能包括夜班）
•    负责提供有关旅游，每日简报以及本地，文化和历史评论的相关信息
•    在自由活动时间提供美食/餐馆、购物和活动方面的建议
•    接待和处理客人投诉和客人的短途游览的特殊需求
•    与项目经理联络，以了解客人的特殊需求，通报预计抵达时间并检查实际停靠位置
•    在项目经经理的督导下，积极参与/组织娱乐活动
•    协调所有游览项目，包括在指定城市导览客人，并为客人提供丰富的历史信息
•    在所有游览项目中陪伴客人并为当地导游翻译
•    控制和监督游览项目的实施及其质量

任职资格
•    酒店/旅游业相关学历
•    至少两年在管理职位/导游的专业经验
•    有国际/船舶行业工作经验者优先
•    流利的普通话和英语，具有其他语言技能者优先，如德语或法语
•    服务为导向，以客人为中心
•    能够独立工作
•    优秀的管理、组织和沟通能力
•    积极的个性，友善和整洁的外表
•    公共场合演讲演示的经验
•    具有灵活、抗压和解决问题的能力

ASSIGNMENTS/RESPONSIBILITIES
•    Organization of arrivals and transfer to the Hotel and Vessel
•    Ensuring smooth operation of transfers (transfer / luggage / times)
•    Assistance to guests with lost luggage
•    Assisting with guests at airport
•    Organizing guest information documents (city maps/ brochures / handouts, questionnaires)
•    Desk hours in accordance with the cruise layout
•    Assisting at Guest Services Desk on rotating schedule (may include night shifts)
•    Responsible for providing relevant information about the tour, daily briefing and local, cultural and historic commentary on the coach
•    Offer advice on food/restaurants, shopping, and activities during free time
•    Receipt and handling of guest complaints & private guest excursions
•    Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location
•    Actively participate/ organize entertainment events under LTC supervision
•    Coordination of all excursions including guiding guests in designated cities and providing the guests with historically enriching information
•    Translating Local Guides and accompanying all excursions
•    Controlling and monitoring of implementation and quality of the excursions

QUALIFICATION PROFILE
•    Graduated education within hotel / tourism industry
•    Min. 2 years professional experience in a management position / tour guidance
•    International experience / experience on cruise ships is an asset
•    Excellent Mandarin and English skills, other foreign languages are an asset e.g. German or French
•    Service oriented and guest focused
•    Ability to work independently
•    Excellent management, organizational and communication skills
•    Positive personality, friendly and neat appearance
•    Experience in public speaking and giving presentations
•    Stress resistance, flexible, problem-solving skills