Reporting to the President of Supplemental Health Solutions, the Chief Supplemental Health Strategy and Execution Officer will lead the development and execution of the strategic vision for the business to drive growth, enhance market position, and optimize the customer experience. 

As a member of the Supplemental Health leadership team, the role is accountable for shaping the long-term business strategy by partnering closely with teams across the value chain to understand stakeholder needs and broader external environmental factors that impact the market.   They will play a key leadership role in ensuring the Supplemental Health leadership team, matrix partners and senior executives are aligned to a compelling vision of the future, while ensuring investments in the business deliver the expected business outcomes.

Key Responsibilities:

Strategic Leadership

Lead a team of professionals dedicated to the creation and execution of the organization’s strategy and foster an environment of personal development and accountabilityWork closely with Supplemental Health leaders to define business priorities, assess industry trends, and identify opportunities for innovation and delivery excellencePartner across the Supplemental Health leadership team and Cigna executive leaders to develop the business strategy and visionLead across a matrixed environment to ensure alignment and execution of the business strategy while ensuring investments deliver the required business outcomesCommunicate the strategic roadmap, including setting measurable objectives, and creating a compelling vision for the future of the business

Portfolio Execution

Lead the development of a multi-year strategic roadmap, inclusive of clear objectives, investment requirements, key milestones, and expected business value Partner across the organization to create and prioritize business cases required to execute the strategic roadmap and drive participation in the Enterprise Portfolio process:Develop and communicate a compelling business case for the Supplemental Health BusinessAdvocate for annual Enterprise Portfolio investments in Supplemental Health, ensuring prioritization of key capability needsOversee and monitor the execution of the portfolio, ensuring alignment with the strategic roadmap and business objectives of Supplemental HeathDrive cross-functional collaboration to ensure initiatives are delivered on time, and within scope and budgetImplement processes for monitoring progress, identifying risks, and making necessary adjustments to ensure optimal outcomesDevelop and lead the strategy execution process including initiative intake, evaluation and prioritization

Financial Oversight

Oversee and manage the financial reporting process on behalf of the business, including partnering with Finance and other stakeholders to evaluate and communicate financial outcomes and projections, and develop the multi-year financial planLead the development of budgets related to strategic initiatives, ensuring cost-effectiveness while achieving business objectivesAnalyze financial data and performance metrics to assess the ROI of strategic projects

Stakeholder Management

Collaborate with internal and external stakeholders, including leaders from supporting organizations, to align strategies and improve executionPresent strategic updates, analysis, and recommendations to senior leadership, Cigna executive leadership and other key stakeholdersMaintain and deliver relevant business and initiative documentation to drive transparency within Supplemental Health, across all stakeholders, and with Cigna executive leadership

Change Management & Continuous Improvement

Lead across the Supplemental Health organization to create a culture of continuous improvement by analyzing and optimizing processes, tools, and methodologiesDrive collaboration and surface cross-functional pain points to ensure execution excellence and an optimal customer experienceLead change management efforts related to the execution of strategic initiatives, ensuring smooth transitions and buy-in from all relevant parties

Organizational Leadership

Supports the President of Supplemental Health to manage and execute the operating model, connecting all functions to the overall business priorities and strategiesDrives annual creation of organizational goals and key prioritiesLeads a management process that drives transparency into organizational performance, highlighting leading and lagging indicators of business performance, and driving consistent messaging across all levels of the organizationDrives decision-making and alignment, escalating risks and opportunities

Key Skills Required:

8+ years management experienceSupplement Health experience and/or 5+ years in a leadership role within HealthcareExperience influencing without authority. Possessing strong influential leadership skills as you communicate with senior leaders across the organization.Prior experience with managing a portfolio and/or working across a matrixed environment, specifically with technology partners. A team builder who has experience connecting with staff both on an individual level and groups; ability enforce accountabilityProven capability of developing strategy and executing this strategyPrior experience with transforming operationsProven understanding of the customer journey (claims, onboarding, commissions/billing…)Visionary thinker with a strategic mindsetSuccessful experience managing complex initiatives to completion in a highly matrixed organizationResults-oriented with a focus on operational efficiency and high-impact executionDeep understanding of how operations and technology intersect to create customer experiencesCollaborative leader with excellent relationship-building and influencing abilitiesAdaptable and capable of navigating complex and evolving challengesWilling to challenge the status quo with new ideas, approaches and solutionsEffectively pivot between strategic development and tactical deployment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 186,200 - 310,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.