Summary

SUMMARY:   As a member of the executive team, the Chief Operating Officer (COO) directs the operations of Practice Dynamics Inc. in accordance with the mission and strategic objectives of LifeBridge Health.   **Candidates MUST have medical group AR management and revenue cycle knowledge, including:  Revenue Cycle leadership of a Medical Group Extensive experience with all aspects of medical group accounts receivable (AR) management Demonstrated successful accounts receivable management in revenue cycle leadership roles Advance knowledge of key performance indicators (KPIs) for revenue cycle outcomes Oversight of physician/professional billing strategy and operations RESPONSIBILITIES: Informs hospital Presidents, VPs, Directors and Department Chairs about operational, legislative and regulatory issues and trends affecting health system financial performance and specifically physician net income. Actively participates in hospital Executive Team meetings. Models the behavior for customer service and takes initiative to ensure expectations are exceeded wherever possible. Extremely responsive, approachable, and able to communicate effectively with all levels of staff within the institutions, patients, visitors and employees throughout the organization. Regularly makes rounds of facilities and departments to solicit feedback regarding performance, needs and employee satisfaction. Proactively builds and maintains effective employee relations throughout the organization. Holds subordinates accountable for performance that meets organization's standards and needs. Mentors leaders around effective employee relations to ensure the highest levels of retention. Strives to recruit subordinates whose management style is consistent with health systems philosophy and culture. Addresses employee issues promptly by developing a course of action that complies with institutional policies. Plans, organizes, and coordinates all fiscal aspects of the institution management process. Coordinates the development of the annual operating and capital budget for PDI. Appraises present financial position and interprets operating results; makes and implements recommendations that will result in cost reduction or increased profitability, keeping outcomes within established budget. Manages the institution contracts for physician billing services. Monitors financial outcomes on a regular basis to ensure that budgets are met and encourages appropriate creativity to keep financial outcomes within the established budget. Leads the PDI team and co-leads, with hospital executive staff the development and execution of revenue cycle programs and services. Directs staff in developing short- and long-term objectives for the most effective management of professional billing resources in accordance with LifeBridge's mission and strategic plan. Directs staff in the development of policies and procedures that are in compliance with state, federal and local payor regulations and that promote the effectiveness and efficiency of the LifeBridge staff to offer excellent professional billing operations and processes. Ensures effective professional billing operations and processes. Selects, develops, evaluates and leads a team of PDI professionals with the goal of earning a high level of credibility as an effective and responsible professional billing group. Advises the faculty practice management in the development of revenue cycle programs and metrics goals, and establishment of objectives to achieve expected practice performance levels. Ensures the effective operations of Practice Dynamics, Inc. Establishes and maintains operational and financial standards including profitability, accounts receivable and accounts payable. Establishes and maintains human resources standards including human resources policies, employee benefits, vacancy rates, turnover rates, salary structure and increases, staffing patterns and job descriptions. Establishes and maintains property management standards including vendor contracts and pricing, and appropriate care of facilities and equipment. Ensures a clean, comfortable and safe environment is provided for employees and visitors. Establishes and maintains materials management standards including vendor contracts and pricing, equipment and appropriate level/inventory of supplies. Seeks feedback about the performance and services provided by Practice Dynamics Inc. via surveys. Participates in strategic planning and provides strategic leadership for the organization's revenue cycle resources. Assesses in conjunction with members of the executive team the organization's revenue cycle needs; develops policies and analyzes and forecasts billing trends relative to the industry. Works in partnership with other staff members and physicians to establish programs and processes that proactively identify and provide for the practice management and billing needs of the hospitals and faculty and community practices. Uses experience and knowledge from internal and external activities to help develop strategies for the organization; recommends new programs and services for the organization to consider and helps assess the appropriateness and functionality of products. Identifies opportunities for growth of PDI programs and services and pursues expansion vigorously. Maintains professional affiliations and enhances professional growth and development to remain current with trends in professional billing administration and knowledge regarding technological changes. Participates in professional organizations (e.g., Medical Group Management Association). Stays abreast of strategies and trends by accessing industry publications and communications, and attending conferences.

QUALIFICATIONS AND REQUIREMENTS:

7+ years of relevant experience Master's degree preferred Experience in strategic leadership for medical billing operations / professional billing services

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.