Summary

SUMMARY:    The Chief Nursing Officer (CNO) & VP, Patient Care Services provides executive oversight of clinical and non-clinical departments at Northwest Hospital. Responsible for day-to-day operations of these departments as a mentor, strategist and operational leader to the department director and staff ensuring accountabilities are established and accomplished. Maintains a cooperative and consultative relationship with other members of Executive Management toward the accomplishment of hospital goals and objectives.   RESPONSIBILITIES: Fosters effective interdepartmental coordination between assigned departments and departments assigned to other members of Executive Management Team. Maintains a clear understanding of individual leadership goals. Supports the accomplishment of others' goals by encouraging the support of subordinate department directors. Works closely with, and maintains effective communication and productive working relationships with, other executive leaders. Plans, organizes, coordinates, implements, and evaluates the activities of the Nursing Department and other departments within Patient Care Services. Effectively cooperates with medical staff and other Hospital personnel to ensure quality of service delivered to patients meets Hospital, medical staff, and community expectations. Reviews department performance as measured against Joint Commission/CMS standards, Medicare Conditions of Participation, licensure requirements, and those established by the Board of Trustees. Ensures compliance with same. Participates in organizational strategic planning and oversees quality, financial planning and outcomes in areas of responsibility. Uses experience and knowledge from internal and external activities to help develop strategies for the organization; recommends new programs and services for the organization to consider. Works with department directors to establish quality indicators that meet organizational goals and operational guidelines, monitoring quality outcomes on a regular basis to ensure that goals are met. Ensures departments’ performance meets Joint Commission standards, Medicare Conditions of Participation, licensure requirements, and chosen performance improvement indicators. Proactively maintains positive employee relations throughout the organization. Addresses employee issues promptly by developing a course of action that complies with institutional policies. Mentors leaders around effective employee relations to ensure the highest levels of retention. Strives to recruit subordinates whose management style is consistent with Hospital’s philosophy and culture. Holds subordinates accountable for performance that meets organization’s standards and needs. Maintains professional affiliations and enhances professional growth and development to remain current with trends in hospital administration and knowledge regarding technological changes. Stays abreast of strategies and trends by accessing industry publications and communications and occasionally attending conferences. Participates in professional organizations (e.g., Maryland Hospital Association, Maryland Organization of Nurse Executives/AONE). Models the behavior for customer service and takes initiative to ensure expectations are met and exceeded wherever possible. Extremely responsive, approachable, and able to communicate effectively with all levels of staff within the institution, patients, visitors, and employees throughout the organization. Regularly tours the facilities to solicit feedback regarding performance, needs, and employee satisfaction. Monitors financial outcomes on a regular basis to ensure budgets are met. Encourages appropriate creativity to keep financial outcomes within the established budget. Responsible for divisional annual operating and capital budgets to be approved by the President. Works with directors to determine profitability in identified and agreed-upon initiatives. QUALIFICATIONS AND REQUIREMENTS: Master's degree in Nursing required. 7+ years of relevant experience. Registered Nurse (RN) License - Current Maryland license or eligibility to obtain Maryland license.  

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.