Job Description

Willow Creek Women's Hospital, accredited by The Joint Commission, is a 64-bed full-service facility and was the 2024 Gold Winner for the "Best Place to Have a Baby" in the Best of Northwest Arkansas. For new mothers, Willow Creek offers everything from obstetrics to a Level IIIa neonatal intensive care unit and 24/7 maternal-fetal medicine for high-risk pregnancies. The hospital was first in the state of Arkansas to earn prestigious international recognition as a baby-friendly designated birth facility. In 2020, Willow Creek became the first hospital in the nation to earn VBAC (Vaginal Birth After Cesarean) Center of Excellence status from the Maternal Safety Foundation. Willow Creek also has an OB/GYN emergency department solely focused on women's needs with board-certified OB/GYNs available 24/7.

Willow Creek's Breast Imaging Center is home to the first 3D mammography technology in Northwest Arkansas, providing detection of breast tumors and abnormalities at the earliest possible stages. The hospital also offers menopause management, gynecologic oncology, and cosmetic or reconstructive surgery.

Job Summary

The Chief Administrative Officer (CAO) will be the lead hospital operations role typically reporting to a Market CEO. CAO will be responsible for providing leadership, expertise, facilitation and coordination of all business development initiatives. Works with senior management team to identify business opportunities, physician alignment / strategic initiatives. Serves as an internal consultant and provides guidance on major construction projects and hospital operations. Provides oversight to ensure excellent service for physicians, patients, and staff. 

Essential Functions

Responsible for overall operations of the acute-care facility. Observing professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of the Hospital and their families. Providing leadership to hospital managers, directors and officers that will enroll support, create ownership of goals, and encourage active participation in decisions that impact the hospital. Ensuring the hospital meets necessary regulatory and compliance approvals and quality accreditations in conjunction with the hospital's Chief Nursing Officer. Partnering with physicians who use, or will use, the hospital; taking a leadership role in the recruiting and retention of physicians. Developing and maintaining positive relations with local community as well as the community leaders. Managing costs by continually seeking data that will identify opportunities and take action to eliminate non- value costs in conjunction with the hospital's Chief Financial Officer and Chief Nursing Officer. Analyzing areas in planning, promoting and conducting organization-wide performance improvement activities. Representing the hospital at meetings including medical staff, hospital board of director meetings as well as relevant community meetings; participates with leaders in designing and providing patient care and services. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree Bachelor's degree in Healthcare Administration, Business Administration, or related field required Master's Degree Master's degree in Healthcare Administration, Business Administration, or related field required 5-7 years Demonstrated successful leadership in an acute care hospital facility, which includes but is not limited to: building relationships with board members, physicians, hospital employees, and community; growing hospital revenue to meet budgetary goals and objectives; and meeting necessary regulatory and compliance approvals and quality accreditations. required

Knowledge, Skills and Abilities

Excellent communication and interpersonal skills Ability to guide a company through different stages of growth. Outgoing, approachable demeanor Organizational skills Organization and time management skills. Financial management and analysis experience in health care Demonstrated ability to design and implement a strategic plan Ability to provide excellent internal and external customer service Strong negotiating skills. Strong oral and written presentation skills Knowledge of and ability to maintain the highest standards of ethical behavior performs other tasks as directed by the Board of Health Excellent attention to detail and accuracy Operates in a highly professional manner. Ability to analyze financial data. Ability to plan and implement long-range objectives