**French Version** **Aperçu du poste** Responsable de la gestion et de l’excellence de la prestation de services pour une gamme de projets régionaux et mondiaux de grande envergure, couvrant une ou plusieurs fonctions du cycle de vie de la sécurité (essais cliniques et/ou post-commercialisation). Fournit un leadership et une responsabilité pour les activités orientées client et la supervision opérationnelle, en travaillant de manière transversale tout au long du cycle d’opportunité afin d’offrir un programme intégré, transparent et cohérent aux clients. Peut collaborer avec l’équipe de direction mondiale et les partenaires intégrés pour développer et mettre en œuvre des initiatives ou des solutions stratégiques, renforcer les partenariats et garantir l’harmonisation mondiale. **Fonctions essentielles** + Gérer les relations client et les communications pour les projets attribués. + Assurer la planification, la gestion des délais, la portée, la qualité et les finances des projets. + Agir comme référent pour un portefeuille client, assurant la supervision de projets connexes. + Être architecte de solution pour des opportunités autonomes en sécurité, élaborer des budgets et défendre les propositions. + Agir comme expert métier (SME) en sécurité, participer à la création de supports clients et à la coordination de messages stratégiques. + Superviser l’ensemble du cycle de vie du service client, de la définition de l’offre jusqu’à la livraison. + Gérer les finances : reconnaissance des revenus, facturation, analyse budgétaire, etc. + Suivre la performance financière à l’aide d’indicateurs clés. + Contribuer à des initiatives globales ou régionales en tant qu’expert. + Collaborer avec les équipes ventes/propositions pour répondre efficacement aux opportunités. + Gérer la phase de démarrage des projets, évaluer les risques et proposer des solutions. + Organiser et animer des réunions avec les parties prenantes internes/externes. + Diriger les équipes projet virtuelles Lifecycle Safety, assurer la coordination globale. + Participer aux présentations de vente, à la rédaction des offres, à la stratégie commerciale. + Développer des relations clients durables et explorer de nouvelles opportunités. + Fournir des solutions stratégiques transverses adaptées aux besoins du client. + Participer activement aux audits et inspections, et élaborer des plans d’action. + Collaborer à la résolution des problématiques clients de manière cohérente à l’échelle mondiale. + Effectuer d'autres tâches selon les besoins. **Qualifications** + Diplôme universitaire en sciences de la santé ou domaine connexe requis. + 4 à 6 ans d’expérience dans la recherche clinique en CRO ou en industrie pharmaceutique, dont 4 ans en sécurité du cycle de vie et 2 ans en gestion de projet. + Connaissances solides des exigences réglementaires cliniques mondiales (ICH, BPC, SOP IQVIA). + Bonne compréhension des services de sécurité du cycle de vie. + Excellentes compétences en leadership, gestion d’équipe, communication, organisation. + Capacité à gérer plusieurs projets simultanément dans un environnement complexe et transversal. + Compétences affirmées en négociation, rédaction, présentation et analyse financière. + Orienté client avec de fortes aptitudes relationnelles et commerciales. **English Version** **Job Overview** Accountable for management and service delivery excellence of a range of large sized regional and global projects as assigned, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity lifecycle, integrating delivery into one seamless and transparent program for customers, aligned by accounts. May Collaborate with global management team and integrated partners to develop and implement strategic initiatives/solutions to expand business, partnership, strengthen overall relationship and ensure global consistency **Essential Functions** • Manage customer interface and communication for assigned projects/programs. Represent Lifecycle Safety on projects/programs; serve as primary point of contact within Lifecycle Safety for all internal and external customers; liaise between internal/external customers and Lifecycle Safety Operational teams. • Manage customer deliverables for assigned projects/programs. Tactical, day-to-day customer-facing leadership at project/program level. Responsibilities include project planning (timelines, deliverables), scope management, quality management and project financial management. • May act as an account owner over a program or customer portfolio and therefore report program/portfolio level metrics and provide oversight of projects they do not directly lead. • Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone Safety business opportunities. Formulates operational budgetary assumptions and takes decisions to steer the creation of the budget, fulfil required customization of text and data. Acts autonomously as the Safety Subject Matter Expert (SME) and single point of contact for Governance, Executives and Integrated Partners in construction of proposed solution and defends the strategy and pricing from initiation through to delivery. • Represents as Safety SME. Provide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetings. Collaborate with senior leadership to implement strategic initiatives and ensure global consistency. • Provide leadership structure for customer service interface from scoping stage, through proposal generation, bid defense to transition of work and service delivery; and throughout the development and commercial life cycle of the product. • Manage finances for assigned projects/programs. Update financial systems, revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders, etc. • Ensure financial project performance through oversight of key performance metrics (i.e. revenue, direct costs, time-sheet costs, contribution margin). • Develop specialist expertise and may act as a Subject Matter Expert (SME) on departmental, regional or global initiatives. • Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication. • Manage start-up of new projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage. • Lead meetings with internal and external stakeholders. Provide project status updates, defines processes, project/planning strategy. • Provide leadership for Lifecycle Safety virtual project teams: keep local/global Lifecycle Safety team current on project developments; lead internal Lifecycle Safety team meetings to review project processes and status. Work closely with Lifecycle Safety Operational teams, to ensure projects/programs are delivered in accordance with customer expectations. • Facilitate sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as needed. • Incorporate strategic options when defining project/program scope and processes with customer. • Develop customer relationships into partnerships; manage accounts targeting extended business relationship throughout lifecycle. Focus on customer loyalty and contract renewal. Facilitate discussions on new business opportunities with existing customers. • Work in a customer centric fashion analyzing current and future customer needs and actively developing innovative, cross- functional strategic solutions within Lifecycle Safety service lines to meet customer needs. • Actively contribute during client and internal audits and inspections for assigned project. Liaise with Quality Assurance staff and management in the compilation of corrective action plans. • Collaborate with Lifecycle Safety Management to resolve problem areas and customer needs ensuring global consistency. • Perform other duties as assigned. **Qualifications** • Bachelor's Degree Health science or other directly related field Req • 4 to 6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc.) and 2 years' project management experience Req Or • Equivalent combination of education, training or experience Req • Strong knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures. • Working knowledge of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills. • Excellent team management and leadership skills, conflict management. • Strong project management; planning and organizational skills. • Effective verbal and written communication skills including ability to network and lead teleconferences. • Effective collaborative, organizational and delegation skills. • Ability to establish and maintain effective working relationships with coworkers, managers and customers. • Ability to deliver on multiple projects and manage competing priorities. • Ability to manage ambiguity. • Effective business focus, marketing, sales skills. • Proven strong presentation; report writing skills and customer focus skills. • Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities. • Independent judgment, negotiating, decision-making, and problem solving skills. • Effective business acumen and financial analytical skills, tactical planning, budgeting. • Customer focused with effective relationship building skills. • Effective motivating, influencing and conflict resolution skills. IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de santé pour les secteurs des sciences de la vie et de la santé. IQVIA se consacre à accélérer le développement et la commercialisation de traitements médicaux innovants pour aider à améliorer les résultats des patients et la santé de la population dans le monde entier. Pour en savoir plus, visitez https://jobs.iqvia.com IQVIA est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge, l’état matrimonial ou tout autre statut protégé par la loi applicable. Des mesures d’adaptation pour les candidats handicapés sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui nécessite une mesure d’adaptation, nous vous encourageons à contacter notre équipe d’acquisition de talents au workday_recruiting@iqvia.com, afin qu’IQVIA puisse soutenir votre participation au processus de recrutement. Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre équipe de recrutement à sélectionner ou à évaluer les candidatures, et non pas pour remplacer la prise des décisions par les membres de notre équipe. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process. Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled