Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Charge Entry Supervisor

Oversees the operations of the billing department, encompassing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, and reimbursement management.

Analyze billing and claims for accuracy and completeness; supervises claims are sent to correct insurance entities and follow up on any issues verifying high clean claim turn around rate.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Audits current procedures to monitor and improve efficiency of billing operations.

Ensures that the activities of the billing department are conducted in a manner that is consistent with overall department protocol, and follow Federal, State, and payer regulations, guidelines, and requirements.

Analyzes trends impacting charges, coding, and take appropriate action.

Keep up to date with carrier rule changes and distribute the information within the practice.

Understands and is up to date with current coding and billing regulations and compliance requirement.

Conducts performance reviews for all direct reports.

Develops, implements, and maintains billing office policies and procedures.

Troubleshooting patient billing complaints, develops process improvements to prevent recurrences.

Supervises billing staff, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

Proven leadership and management skills

Serves as the practice expert and go to person for billing processes.

Ensure accurate billing.

Demonstrated analytic, written, and oral communication skills.

Takes initiative and daily decision making.

Responsible for specific team training and development of team members, providing feedback and monitoring.

Prepares reports for various departments pertaining to billing.

Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions are worked within the established timeframes.

Ensures that quality of work is maintained, and that compliance policies and procedures are followed through billing operations.

Report audit production and quality metrics for employees

Conduct team meetings to educate on insurance guidelines, claim denials pertaining to departments, and re-training efforts on accounts incorrectly verified, charges non submitted.

Maintain patient confidentiality and function within the guidelines of HIPAA.

Provide resolution support and guidance surrounding all billing processes and the performance management of all direct reports.

Ensure adherence to healthcare law, rules, and regulations.

Performs other miscellaneous duties as assigned pertaining to job level

​Schedule & Locations

Based at the corporate office in downtown Greenville, SC. This role will have the opportunity to be hybrid after training.

Education and Licensure Requirements

High school diploma or equivalent.

2+ years of supervisory experience in a similar role.

Preferred 2 years medical billing and charge entry – in a hospital or physician office setting.

Certified coder preferred

General knowledge of HCPCS and CPT coding.

Working knowledge of practice management software.

Working knowledge with allowable/contractual amounts, payment terminology, adjustments, identifying patient responsibility.

Benefits Package

Medical, Dental, and Vision Insurance

PTO

Variety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees