Channel Operations Support Specialist **General Information** Req # WD00087631 Career area: Sales Support Country/Region: Saudi Arabia State: Riyadh City: Riyadh Date: Tuesday, September 9, 2025 Working time: Full-time **Additional Locations** : * Saudi Arabia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** A Channel Support Specialist supports our channel organization with channel enablement and programs, tracking key performance indicators (KPIs), and ensuring smooth operational processes for partners and clients. They facilitate resolving issues, and provide data-driven insights to enhance channel partner performance and drive indirect sales growth. Key Responsibilities + **Program Administration** Manage the administration of channel programs, ensuring partners meet eligibility requirements and tracking activities within CRM tools. + **Data & Performance Monitoring:** Produce and monitor key performance indicators (KPIs), using data to help the team make informed decisions to improve customer interactions and sales. + **Process & System Management:** Ensure the accuracy of databases, manage contracts, investigate system errors, and troubleshoot issues for partners and clients. + **Cross-Functional Collaboration:** Work closely with internal teams (e.g., finance, risk, sales, product) and external partners to improve processes and achieve operational goals. Required Skills & Experience + **Analytical Skills:** Strong data analysis and problem-solving abilities, with the capacity to interpret data and identify trends. + **Communication:** Excellent verbal and written communication skills to collaborate with internal teams and external partners globally. + **Attention to Detail:** Meticulous attention to detail for tasks like data management and validation of claims. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Saudi Arabia * Saudi Arabia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.