**The Position** Are you passionate about driving customer engagement through smart systems and data accuracy? As a Channel Operations Specialist, you’ll play a vital role in supporting multi-channel Customer Engagement Excellence using the Veeva system. You’ll be responsible for managing the samples database—ensuring all inputs are complete and accurate, MCCPs and accounts are correctly loaded, and users are well-trained. You’ll also take the lead in producing and monitoring Veeva multi-channel KPIs, helping the team make data-driven decisions that enhance customer interactions. If you're ready, this is your opportunity to make a measurable impact. **Duties and Responsibilities** 1.Veeva CRM System Management & Multi-Channel Customer Engagement Implementation + Upload Multi-Channel Cycle Plans (MCCPs) to Veeva accurately and on time, aligned with customers' preferred communication channels (F2F, VE, etc.) + Develop and provide data, metrics, and reports—including multi-channel KPIs—to support cross-functional orchestration for exceptional customer experience + Ensure timely data flow and synchronization across platforms to enable a single customer view + Optimize Veeva database accuracy to drive operational efficiency and deliver actionable insights to brand teams + Conduct initial and ongoing training for all users (Sales, Marketing, Medical) on current and emerging functionalities (e.g., Engage, Surveys, Events Management, CfE/CtC/Virtual, KAM, CLM, Align) + Evolve Veeva functionalities to support multi-channel engagement (e.g., update MyPlan to show plan, actual, and balance per channel) + Provide helpdesk support and troubleshoot Veeva data input issues for local users + Monitor and report stakeholder usage of Veeva functionalities to facilitate orchestration across channels (e.g., Engage, FuE, Event Management, Survey, CfE, CtC) + Recommend field force structure or territory realignments to the Head of ComOps based on KPI performance (e.g., call volume, reach, frequency) + Support Veeva email system usage for capturing ePermission and sending timely, accurate communications + Implement and report ROPU Country Closed Loop Marketing (CLM) in alignment with ROPU Center guidance on Digital Detail Aids (DDA) 2. Samples Management + Prepare samples monitoring reports to support local Samples Policy implementation + Conduct training for PSRs and DSMs on samples management in Veeva CRM + Coordinate with the Compliance Manager to enforce decisions on samples inventory in Veeva CRM 3. Compliance & Policies + Ensure compliance with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct + Take prompt and necessary actions on compliance-related issues **About our future employee** + Bachelor’s degree in Business Administration, Marketing, or any related discipline + 2–3 years of experience in managing large-scale data and related applications, experience with Veeva is a plus + Background in Sales, Commercial Operations, SFE, CRM, or CVM is an advantage + Advanced proficiency in data management, particularly in Microsoft Excel + Expert analytical skills + Strong project management capabilities + Comprehensive understanding of sales and marketing functions All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.