Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlogSupport with the translation of business requirements and designs into more detailed functional requirementCreates analysis of customer journeys, current and future business process flow, and product functionalitySupport the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysisResponsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impactManage the delivery of complex external and internal customer experience enhancement initiatives from design through to releaseWork directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, UI UX Designers, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and deliveryEnsure risks and issues are identified and managed closely and remove project delivery blockersDrive all stakeholders to deliver on time and to the required quality standardsContribute to post implementation reviews to demonstrate success and progress of projectsDevelop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlogSupport with the translation of business requirements and designs into more detailed functional requirementCreates analysis of customer journeys, current and future business process flow, and product functionalitySupport the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysisResponsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impactManage the delivery of complex external and internal customer experience enhancement initiatives from design through to releaseWork directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, UI UX Designers, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and deliveryEnsure risks and issues are identified and managed closely and remove project delivery blockersDrive all stakeholders to deliver on time and to the required quality standardsContribute to post implementation reviews to demonstrate success and progress of projectsDevelop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customersKnowledge of Wealth Products (Stocks, Bonds, Structured Products, and FX) and related trade flows and project delivery experience will be an advantageExtensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projectsProven ability to work across regions whilst maintaining a global perspectiveSound judgmental skills to identify and resolve problemsAbility to adopt a growth mindset and proactively identify and bring about change opportunitiesGreat sense of ownership and servicing mindset to ensure efficient and effective change processUniversity graduate in related disciplines or other relevant qualificationsEffective communication, inter-personal and negotiating skillsExcellent decision making and problem-solving ability

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Knowledge of Wealth Products (Stocks, Bonds, Structured Products, and FX) and related trade flows and project delivery experience will be an advantageExtensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projectsProven ability to work across regions whilst maintaining a global perspectiveSound judgmental skills to identify and resolve problemsAbility to adopt a growth mindset and proactively identify and bring about change opportunitiesGreat sense of ownership and servicing mindset to ensure efficient and effective change processUniversity graduate in related disciplines or other relevant qualificationsEffective communication, inter-personal and negotiating skillsExcellent decision making and problem-solving ability

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.