Ford Hungary is looking for a CFF Administrator/Warranty Administrator (German-speaking) to join our team in Szentendre

Education and professional experience

This job requires  training with a technical background or a comparable qualification and, in principle, more than one year's professional experience.

 

Special skills and knowledge

Communication skills Understanding the German Ford/dealer organization Basic knowledge of warranty policies Knowledge of OWS-Online Knowledge of Microsoft Office (especially Outlook, Excel and Word) Knowledge of Microsoft Power Automate

 

Language skills

Very good knowledge of German language – fluent in spoken and written language Basic knowledge of the English language required

What you'll love about us

A great opportunity to get a comprehensive insight into how business processes work at a leading vehicle manufacturing multinational company A career opportunity in the long run enabling development and growth Being part of a fully supportive, collaborative and dynamic team Hybrid working model supporting your work-life balance Shuttle bus service between local train station (Békásmegyer) and the office Cafeteria - Benefits package As you will join a car sales company, you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

 

   

Please note that this position's working hours begin between 07:00 and 07:30 (based on prior agreement)

 

Handling of the CFF (Component for free) process in Germany. 

Processing incoming CFF orders according to the instructions of the CFF manual. Maintaining and updating the CFF sharepoint according to the respective transaction status (supported by a BOT). Follow up of open and escalated cases to final closure with Order Processing and the Parts Recall Centre. Create credit/debit notes in cooperation with the claims department.

 

Contacting dealers

Supporting dealers with queries about order processes. Contacting dealers if the warranty claim is not submitted and if the warranty part is not sent to Ford.