Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description

Eurofins Food Safety Systems provides globally recognized, accredited auditing and certification services that are focused on process optimization, risk reduction, and brand reinforcement.  Services provide customized, strategic evaluations designed specifically to solve industry challenges and promote informed, unbiased business decisions. Eurofins maintains an uncompromising commitment to quality and client service.

Key Position Responsibilities:

Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit/task; schedule audits including planning re-certification audits and surveillance audits.Provide best possible trips, working with customers and auditors on audit datesCreate proposals for current customers, if neededSet audits up in various software programs and provide checklist to auditors and to customersSend confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation.Requesting customers register for desired accredited software, and complete registration, if necessaryEnsure post audit reports and documentation is received on time and filed in the appropriate placesFollow audit reports through the technical review processIssue final reports and certificates to customersFollow up customer service contact after the certification process is closed outAnalyze customer data for trends and trackabilityAnswering a multi-line phone system, must provide exceptional customer serviceKeep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken. Ensure all certification scheme/scope requirements are being metCustomer issue resolution and escalation

Essential Duties:

Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and clients.Provides excellent customer service to all clientsAttend auditor update meetingsReview application and account information with input into pertinent systems.Applies good practices in all areas of responsibility, as appropriateRegular attendance and punctualityDemonstrates and promotes the company visionReview application and account information with input into pertinent systems.Conducts all activities in a safe and efficient mannerPerforms other duties as assigned

Knowledge Requirements:

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Technical – Knowledge of food safety certification scheme requirements, food product and management system accreditation requirements, quality management systems 

 

Qualifications

Education/Experience:

BS degree in food related or relative experience preferred; High School Diploma requiredProficient with Excel 

Additional preferences:

Experience with scheduling in the audit and certification industry preferredHACCP Training, PCQI

Ability and/or Skills (BMQ):

Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staffDetail oriented and discipline with documentationStrong desire to provide excellent customer serviceSelf-motivatedStrong time management skillsAbility to work independently and efficientlyExcellent verbal and written communication skillsExcellent technical writing abilityWorks well under pressure and handles adverse situationsProblem solving abilityAuthorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is Full-Time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. 

What we Offer:

Excellent full-time benefits including comprehensive medical coverage, dental, and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

 

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.