Work whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Central Intake CoordinatorWith a goal of achieving excellence in every patient and customer experience the Central Intake Coordinatorrsquos core purpose is to review referral documentation to clinically assess and align the appropriate level of care services and programs with the goals of care for the patient based on the information received from the referral source field Transitional Care Coordinator andor patient The CIC will ensure completeness of the referral record follow up and collect missing referral documents required for HH regulatory compliance communicate and coordinate care with Case Management and field TCCs obtain verbal orders when missing from initial referral documents monitor fax queue for documents received after initial referral is processed maintain ownership of all agency referrals after initial processing process and follow up on transfer patients and manage patient PING database for HH admissions The CIC will bull Become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the pot acute continuum Serves as a bridge between the SSO healthcare team and the patient andor caregiversbull Communicate and coordinate referrals and patient care with the onsite TCCs andor clinical areas to provide seamless care to patients Acts as agencyrsquos point of contact and liaison for other agency departmentsbull Locate patients that transfer to hospital and communicate with clinical teams and TCCsbull Receive and resolve inquiries for referral dataitems required for coding and billingbull Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modelingbull Efficiency and accuracy in completing work as assignedbull Adherence to regulatory and agency policies and proceduresbull This position is within our Homecare Customer Service Department It is a clinical position with no face to face contact with patients and referral sourcesbull Accountable for team performance in achieving desired clinical and operational performance measuresbull Identifies and facilitates professional development needs and competency for staffbullCollaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care to include obtaining clarifying validating service requests and completing verbal ordersbullCommunicate with transitional care staff clinical colleagues physicianrsquos offices and home care staff to coordinate homecare orders follow up appointments risk factors insurance parameters and goals of carebullEnsure collection and appropriateness of referral documents to support sound medical practicebullReviews demographic and clinical pre admission documentation ensuring accuracy of information Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implementedbullConsistently communicates with HHCAH management to make sure all issues and problems are seamlessly handles so that both the patient and the referral sources are satisfied with the results and processbullProviding consultation to referral source on community resources and home care issuesbullEnsuring adherence with referral management protocols policies and proceduresbullBuilding and supporting positive effective relationships across the continuum and with the patients and communities we servebullUtilizing sound clinical judgment identifying risk and safety concerns and triaging appropriatelybullResponding to internal and external communication timely and accuratelybullActs as a liaison to SSO HHCAH staff departments and customers both internally and externallybullLocate and follow up on transfer patients and communicates status to clinical teams and onsite TCCsbullAssist Homecare Customer Coordinators with FF requirements and MD verification when work volumes are highbullAdheres to the practice of confidentiality HIPAA and other statefederal regulations regarding patients families staff and the AgencybullDemonstrates HW Leadership Behaviors and supports the team in culture and team building initiativesWork whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Central Intake CoordinatorWith a goal of achieving excellence in every patient and customer experience the Central Intake Coordinatorrsquos core purpose is to review referral documentation to clinically assess and align the appropriate level of care services and programs with the goals of care for the patient based on the information received from the referral source field Transitional Care Coordinator andor patient The CIC will ensure completeness of the referral record follow up and collect missing referral documents required for HH regulatory compliance communicate and coordinate care with Case Management and field TCCs obtain verbal orders when missing from initial referral documents monitor fax queue for documents received after initial referral is processed maintain ownership of all agency referrals after initial processing process and follow up on transfer patients and manage patient PING database for HH admissions The CIC will bull Become educated on levels of care and service across the healthcare system care navigating as required in facilitating timely coordination of certified or hospice care and services for patients moving from one level of care to another to ensure safe and effective patient transition across the pot acute continuum Serves as a bridge between the SSO healthcare team and the patient andor caregiversbull Communicate and coordinate referrals and patient care with the onsite TCCs andor clinical areas to provide seamless care to patients Acts as agencyrsquos point of contact and liaison for other agency departmentsbull Locate patients that transfer to hospital and communicate with clinical teams and TCCsbull Receive and resolve inquiries for referral dataitems required for coding and billingbull Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modelingbull Efficiency and accuracy in completing work as assignedbull Adherence to regulatory and agency policies and proceduresbull This position is within our Homecare Customer Service Department It is a clinical position with no face to face contact with patients and referral sourcesbull Accountable for team performance in achieving desired clinical and operational performance measuresbull Identifies and facilitates professional development needs and competency for staffbullCollaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care to include obtaining clarifying validating service requests and completing verbal ordersbullCommunicate with transitional care staff clinical colleagues physicianrsquos offices and home care staff to coordinate homecare orders follow up appointments risk factors insurance parameters and goals of carebullEnsure collection and appropriateness of referral documents to support sound medical practicebullReviews demographic and clinical pre admission documentation ensuring accuracy of information Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implementedbullConsistently communicates with HHCAH management to make sure all issues and problems are seamlessly handles so that both the patient and the referral sources are satisfied with the results and processbullProviding consultation to referral source on community resources and home care issuesbullEnsuring adherence with referral management protocols policies and proceduresbullBuilding and supporting positive effective relationships across the continuum and with the patients and communities we servebullUtilizing sound clinical judgment identifying risk and safety concerns and triaging appropriatelybullResponding to internal and external communication timely and accuratelybullActs as a liaison to SSO HHCAH staff departments and customers both internally and externallybullLocate and follow up on transfer patients and communicates status to clinical teams and onsite TCCsbullAssist Homecare Customer Coordinators with FF requirements and MD verification when work volumes are highbullAdheres to the practice of confidentiality HIPAA and other statefederal regulations regarding patients families staff and the AgencybullDemonstrates HW Leadership Behaviors and supports the team in culture and team building initiativesEducationLPN with an active license to practice in the state of CT Bachelors degree preferredMinimum ExperienceMinimum of three years nursing experience in clinical specialty areaPreferredExperienceMinimum two years in homecareLanguage SkillsStrong written and verbal communication skillsLanguage SkillsStrong written and verbal communication skillsKnowledge Skills and Ability RequirementsbullAbility to effectively communicate at all levels within the organization and share knowledge ideas and informationbullDemonstrated success in project management planning and leadership abilitybullAble to understand problem situations solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiativebullKnowledge of relevant industry standards and proper process application to project or new businessservice venturebullAbility to balance financial quality people and customer expectation appropriate to business situationbullIntermediate to advanced MS Outlook Word Excel and PowerPoint and Microsoft ProjectWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationLPN with an active license to practice in the state of CT Bachelors degree preferredMinimum ExperienceMinimum of three years nursing experience in clinical specialty areaPreferredExperienceMinimum two years in homecareLanguage SkillsStrong written and verbal communication skillsLanguage SkillsStrong written and verbal communication skillsKnowledge Skills and Ability RequirementsbullAbility to effectively communicate at all levels within the organization and share knowledge ideas and informationbullDemonstrated success in project management planning and leadership abilitybullAble to understand problem situations solve problems and independently assess a wide variety of tasks in order to effectively take action to identify solutions to benefit the business initiativebullKnowledge of relevant industry standards and proper process application to project or new businessservice venturebullAbility to balance financial quality people and customer expectation appropriate to business situationbullIntermediate to advanced MS Outlook Word Excel and PowerPoint and Microsoft ProjectWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment