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Do you want to use your problem solving skills and knowledge of finance to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.
Responsibilities Position Summary
The CBO Team Lead is responsible for performing a variety of tasks related to assisting a Central Business Office (CBO) Supervisor and CBO Manager/Director in revenue life cycle management.
The DetailsPerform lead duties in CBO areas, such as Cash Application, Accounts Receivable, and BillingTrain colleagues on policies and procedures. Provide orientation for new colleagues.Assist CBO Supervisors/Managers in process managementAssist colleagues with implementing CBO initiativesAssist colleagues with problem resolutionSchedule department work and assign tasksProvide input to Supervisor about colleague performanceThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications Education/CredentialsHigh school diploma or GED equivalentSome college or specialty training in revenue cycle or equivalent job relevant experience preferred JOB-RELATED EXPERIENCECustomarily has at least two or more years of accounts receivable and medical billing experience Concentra is a national health care company focused on improving America’s workforce, one patient at a time. Through our affiliated clinicians, we provide occupational medicine, urgent care, primary care, physical therapy, and wellness services. Concentra also serves employers by providing a broad range of onsite health services in worksite medical facilities.Job-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesProficient in Microsoft Word and Excel knowledgeEffective customer service and written and verbal communication skillsAbility to work under tight time schedule as well as handle and prioritize tasksProblem solving skillsAbility to work independentlyAttention to detailAbility to assist peers
Additional Data Employee Benefits401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer, including disability/veterans
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