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 The CenterWell Strategy & Operations Lead plays a pivotal role in driving strategic initiatives and supporting operational execution across CenterWell. This role is ideal for a strategic thinker with strong program management skills who thrives in a fast-paced, matrixed environment. The Lead will work cross-functionally to support high-priority initiatives that improve performance, enhance the patient and customer experience, and align with CenterWell’s long-term vision. The CenterWell Lead works on problems of diverse scope and complexity ranging from moderate to substantial where the analysis of situations or data requires an in-depth evaluation of variable factors.

As a Strategy & Operations Lead, you will support the centralized CenterWell Strategy & Operations team and play an important role in supporting the strategic direction of CenterWell. This role will collaborate closely with senior leaders across CenterWell’s Primary Care, Home Health, and Pharmacy businesses to advance delivery of personalized and integrated care that improves experience, quality, and outcomes while addressing some of the segments’ most important opportunities and challenges.

CenterWell is seeking a team member with prior strategic operational experience to play a critical role in the successful delivery of high-priority projects and initiatives across CenterWell. This role will be responsible for end-to-end execution of high priority workstreams related to ongoing CenterWell integration, shaping strategic direction and implementation considerations, and working with business owners to translate strategy into execution, ensuring alignment with strategic vision and enterprise goals and delivering measurable value.

This role requires a balance of strategic insight and operational rigor. You will be responsible for leading workstreams spanning multiple business units and functions–such as customer service operations, workforce management, data analytics—influencing key stakeholders and leaders, coordinating across multiple workstreams, conducting deep analysis to assess feasibility of strategic recommendations, and driving initiatives from ideation to implementation in collaboration with stakeholders across departments including Operational Leadership, HR, IT, Analytics, and Finance. The Lead must also develop materials for Steering Committee meetings and other executive leadership status updates, recognize and manage key interdependencies and risks across initiatives, and push progress of key initiatives that drive maximum value to the business and ensure overall program success.

Day-to-day activities will include providing program management support and guidance to operational leadership, creating project plans with detailed activity roadmaps and timelines, building financial analyses and business cases, conducting qualitative analyses, identifying and resolving roadblocks, connecting dots across multiple workstreams to ensure alignment to vision and goals, creating executive-level deliverables and recommendations to support decision making, and reporting out on progress to CenterWell’s and Humana’s senior leaders at Steering Committee meetings or other executive leadership update forums. Leads are required to manage the scope of work, understand the needs of stakeholders within CenterWell and across Humana, and ensure high-quality results. This role will require strong leadership and influence skills to manage cross-functional teams and drive outcomes through collaboration.

Key Responsibilities

Lead and support the execution of one or more simultaneous strategic and operational initiatives across CenterWell that are strategic, highly visible, and complex in nature, ensuring alignment with enterprise priorities, high quality output, and timely executionProvide end-to-end program and project management, including planning, execution, risk mitigation, and performance trackingDevelop strategic recommendations and implementation plans based on qualitative and quantitative analysisBuild and maintain strong relationships with senior leaders and key stakeholders across business unitsCreate executive-level presentations and deliverables that clearly communicate objectives, progress, and recommendationsFacilitate cross-functional collaboration and working sessions to ensure alignment and accountabilityTrack results across initiatives, monitor key performance indicators (KPIs), assess potential risks, and identify mitigation measures, ensuring initiatives deliver expected outcomesSupport transformation efforts in areas such as customer service operations, workforce management, data/analytics, and customer experience
Use your skills to make an impact
 

Required Qualifications

Bachelor’s degreeA minimum of four years of experience in strategic operations or management consultingExperience translating strategic operations, program management, or management consultingProven ability to manage large scale programs and/or multiple workstreams simultaneously, ensuring alignment, accountability, and timely deliveryExperience managing complex, cross-functional initiatives in a matrixed environmentStrong program management skills, including planning, execution, risk mitigation, and performance trackingStrong business acumen and analytical skills, with the ability to develop business cases and interpret operational dataProven ability to forecast program and IT investment needs, develop business cases for budget approval, and prioritize initiatives based on estimated ROI and strategic impact within defined timeframesProven ability to create executive-level presentations and deliverables that effectively communicate complex conceptsExcellent verbal and written communication skills, with strong presentation skills and attention to detail Proven ability to build relationships and influence stakeholders at all levelsProactive, driven, self-starter with a high level of initiative and resourcefulnessComfortable with ambiguity and ability to effectively multi-task, time manage, and prioritizeFlexible and adaptable to change in a dynamic environmentCollaborative team-player with strong interpersonal skills, excellent emotional intelligence, and comfortability collaborating across segments and the enterprise to drive work forwardDemonstrated progressive, expanded responsibilities with a proven track record of successMust be passionate about contributing to an organization focused on continuously improving patient experience and outcomes

Preferred Qualifications

Master’s degree (MBA or related field)Experience in healthcare services or care delivery organizationsFamiliarity with service operations such as workforce management, customer service, or call center environmentsProficiency with program and project management tools (e.g., Microsoft Project, Planner, Azure DevOps, or Jira)

Additional Information

Remote role; Washington, DC metro area preferred (hybrid option available with 1–2 days/week in Arlington, VA office)