Center Director - Lewis Center   GENERAL SUMMARY   The Director is responsible for delivering a high-quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met.  To ensure a personal learning experience, the Director monitors student performance, meets regularly with families, and connects with local school teachers to help ensure the application of skills learned in the classroom.  The Director also observes and coaches the teaching staff, ensuring robust instructional experiences.  The Director serves as the point-of-contact for customers and manages Center operations.     ESSENTIAL JOB FUNCTIONS   * Ensures timely and high-quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours * Manages the day-to-day operation of the Center * Meet sales and expense financial targets * Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance  * Selects, hires, develops, motivates, and monitors Center staff; Conducts regular performance reviews * Reviews all corporate communication and ensures communications flow to the Center’s staff * Confer with customers at each stage of the customer life cycle; Directs the sales and service process throughout the customer life cycle to keep customers enrolled * Promotes financing options that meet the customer’s needs and manages the application/closing process * Manage marketing and sales activities to drive new enrollments * Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations * Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes * Ensures the professional appearance of the Center according to Sylvan standards * Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being  * Observes and coaches’ instructional staff on a regular basis to ensure that teachers follow  * Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust  * Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan * Ensure that all teachers are trained and certified to deliver Sylvan programs * Schedules and manages teaching staff to meet Center needs and to control labor costs * Motivates and develops staff by providing ongoing learning opportunities  * Ensures initial and ongoing progress assessments are administered according to Sylvan standards * Ensure that all staff who administer assessments are trained and certified  * Monitors student progress to ensure goals are achieved and ongoing family needs are met * Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs     KNOWLEDGE REQUIRED   * Four-year degree required * A minimum of three years of customer service experience; Retail sales experience preferred * Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools * Experience using Microsoft Word and other standard business applications used by the Center * Knowledge of general office equipment such as copiers, printers, and office phones  * Experience using social media (Facebook, Twitter, etc.) preferred * Familiarity with instructional technology and tablet computers preferred   SKILLS AND ABILITIES REQUIRED   * Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred * Proven ability to effectively use customer service and consultative sales skills to establish and build relationships  * Proven sales skills with a strong sense of urgency * Proven ability to supervise, coach, and develop Center staff * Strong presentation skills for small group opportunities  * Ability to track and interpret business metrics and financial statements * Strong analytical and problem-solving skills  * Strong word processing, data entry, and other administrative skills * Strong organizational skills; Proven ability to manage multiple tasks and be flexible * Proven ability to communicate effectively in writing; Ability to proofread and edit copy * Ability to work collaboratively; Strong team player  * Ability to work a flexible schedule, including evenings and weekends * Ability to occasionally lift and/or move up to ten pounds * Experience using social media (Facebook, Twitter, etc.) preferred   The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.   We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.