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This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.

JOB RESPONSIBILITIES 

Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff.Completes related invoicing, deposits, collections, cash flow and associated data entry.Processes purchase orders and reconciliation of purchase-card transactions as required.Utilizes cemetery software to create and update client accounts, invoices and property referencing.Resolves cemetery’s customers’ inquiries, providing exceptional customer service.Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.Provides clerical support related to cemetery sales, services and related product delivery activities.Ensures cemetery policies and procedures are followed.Works collaboratively with team members to ensure necessary workflow and operational effectiveness.Provides back-up support to other teams and division functions as needed.This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

High school diploma or equivalent requiredCollege coursework in office/business administration preferred

Certification/License

Valid state/province driver’s license in good standing

Experience

One (1) year of administrative or customer service experience requiredFuneral industry related experience preparing cemetery/funeral service related documents would be an asset

Knowledge, Skills and Abilities

Demonstrated accuracy of administrative functions, financial handling and documentation preparationAbility to handle changing priorities and frequent interruptions in a fast paced work environmentStrong organizational skills to deal with fluctuating volumes of workAbility to promote and offer for sale, products and services that enhance the cemetery business and meet customer needsExtremely self-motivated and able to work independently without frequent supervisionExcellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving familiesAbility to work well in a team environmentProficient in Microsoft Office and capacity to learn all software related to cemetery operations and proceduresAbility to drive regularly in cemetery and travel locally if needed

Work CONDITIONS

Work EnvironmentWork mostly indoors during all seasons and weather conditionsOccasional outdoor work requiredLimited local traveling requiredComply with Field dress code policyWork PosturesOccasional periods of time standing, up 3 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageLifting, pushing, pulling up to 25 poundsWork HoursWorking beyond “standard” hours as the need arisesTravel less than 5%

Postal Code: 37664

Category (Portal Searching): Administration and Clerical

Job Location: US-TN - Kingsport