General Information Req # WD00080213 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Thursday, March 20, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

At Lenovo we are looking for our new Vendor Manager for the Customer Engagement Center in our SSG segment:

What you will do:

•Overall responsibility for the management and relationship of a CEC vendor which may be located in several locations across EMEA. 

•Accountable for meeting of financial, customer experience and operational KPIs through data analysis, identification of improvement opportunities and their implementation through development of action plans and their completion.

•Management of standard warranty as well as Premium Care.

•Through the analysis of data and monitoring closely the vendor KPI’s develop in collaboration with the vendor action plans to ensure a balanced scorecard of KPI’s.

•Ensure adherence to processes and remain audit compliant. Establish a management system with the vendor and engage in monthly/quarterly business reviews.

•Support the timely implementation of strategic initiatives and projects. Actively drive APOS expansion in CEC

•Actively drive cooperation with key stakeholders such as regional service delivery managers, spare parts organization and others in order to ensure that customers are regularly updated through the E2E process. Ensure continuous improvement and standardization of processes. 

What we expect from you:

·3+ Years’ experience within a contact center environment, with a strong understanding of standard practices and systems.

·Good communication and presentation skills and team leadership experience

·Competence in written and spoken English is essential. Fluency in Turkish or other languages, such as French, German or Italian is an advantage.

·Awareness & ability of communicating in a multi-cultural environment

·Analytical skills (root causing, data analysis)

·Ability to manage critical situations and work independently with clear priorities.

·Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel.

Others:

Education/Training:

Degree or equivalent in an I.T. discipline would be preferred but not as important as a proven track record in the relevant areas of experience.

Other Requirements:

Travel would be required up to 30% or 1 week per month in a CEC location

 

What Lenovo can offer you:

3 sick days per yearAdditional vacation days100% sick leave compensation up to 2 months per yearA broad selection of soft and hard skills trainings and individual mentoring1:1 contribution to the Third Pillar Pension SystemHome office flexibility upon team agreement

Base gross monthly salary starts from 2500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

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