About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities + Handle inbound and outbound client calls in a timely manner + Follow company's call center scripts + Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues + Work with the client to verify or clarify information + Diffuse angry or upset clients as needed + Build relationships with customers based on trust and reliability + Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance + Make sales or recommend additional services and products to customers + Attend all necessary training as needed Call Center Representative Requirements + Previous experience in a customer service role, preferably as a Call Center Representative + High school diploma/GED preferred + Exceptional customer service skills + Excellent organizational and multitasking skills + Superb verbal communication skills + Proficiency with computers, particularly CRM software and Microsoft Office Suite + Quick and accurate typing skills + Strong critical thinking and decision making skills + Bilingual speakers preferred