Care Connection Team: Senior Manager IT & Systems— Greenwood Village, CO 

Location: Greenwood Village, CO (Remote) 

Type: Full Time 

Department: Care Connection Team, Operations 

Experience: Experienced 

Reports To: Sr Director of Strategy and Operations  

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.  

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story! 

Summary: 

The Care Connection Team (CCT) Sr Manager of IT & Systems is responsible for overseeing the Care Connection Teams  IT infrastructure, systems, and related teams, ensuring alignment with business goals and strategic objectives. This role involves strategic planning, team management, and driving technology initiatives to support the organization's overall success. The Sr Manager of IT & Systems will analyze our current systems and assets, recommend and implement solutions and upgrades for a 100+ person inbound and outbound sales and support contact center. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.  

Essential Functions: 

Responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions 

Support and make best-practices recommendations to all teams from a technology perspective 

Evaluate the effectiveness of particular hardware or software within company operations 

Maintain and monitor department specific credentials and licenses  

Perform remote troubleshooting through diagnostic techniques and pertinent questions 

Install and update company software and hardware as needed 

Anticipate and report the cost of replacing or updating computer items 

Leading and managing IT projects, including project planning, execution, monitoring, and reporting, ensuring projects are delivered on time, within budget, and meet business requirements  

Coordinate and execute IT infrastructure improvement projects 

Learn and build expertise on new processes, operational tools and tracking applications 

Leverage internal tools, logs and data to identify and troubleshoot issues 

Develop, test, and implement phone call routing scripts based on the needs of the business  

Manage and oversee strategic partnerships with external vendors and departments 

Track and maintain hardware and software inventory 

Collaborating with other departments and stakeholders to understand their technology needs and ensure IT solutions are effectively meeting those needs. Communicating IT strategies, initiatives, and performance to stakeholders 

Leading and managing the IT team, including hiring, performance management, and professional development of team members 

Keeping abreast of the latest technology trends and advancements, evaluating their potential impact on the organization, and recommending appropriate adoption strategies 

Performs other related duties as assigned 

Required Experience & Skills: 

3-5  years experience as a Computer Programmer, IT Manager, IT Support Technician, Software Developer, Network Systems Administrator or other related fields  

Experience overseeing technology within a call center is ideal   

Strong mathematical skills to analyze reports and work with large data sets 

Strong understanding of IT infrastructure, systems, and technologies, including networking, servers, databases, cloud computing, and cybersecurity 

Experience in the NICE/CXone stack including advanced or expert level knowledge of scripting and coding in the NICE/CXone studio environment 

Ability to work within a team using interpersonal skills such as compassion, empathy and conviction 

Possesses expert-level knowledge of IT best practices, policies, and regulatory requirements 

Experience with or knowledge of programming languages, operating systems, equipment and technologies, backup and recovery procedures and system performance monitoring  

A clear understanding of client/server technology and network architecture   

Experience in managing IT projects, including planning, execution, monitoring, and reporting 

Proven ability to lead and manage teams, motivate individuals, and foster a collaborative work environment 

Ability to analyze complex problems, identify and test solutions, and implement effective solutions 

Demonstrates the ability to meet critical deadlines while maintaining high performance under pressure. Effectively prioritizes tasks and adapts to changing demands in fast-paced environments 

Must demonstrate exceptional cross-departmental communication skills and the ability to effectively present complex information to diverse groups, including stakeholders at various organizational levels 

Must exhibit excellent written and verbal communication skills, with a strong emphasis on clarity, professionalism, and audience-appropriate messaging 

Demonstrates exceptional attention to detail and organizational abilities, ensuring accuracy and efficiency in all tasks 

Willing to support contact center operations outside of standard business hours as needed, including evenings and weekends, to meet critical deadlines and ensure continuity of service 

Experience with inContact, SalesForce, Power BI, Microsoft and G Suite a plus 

Bachelor’s degree in computer science, information technology or another related required  

Motivated to work in a company that strives to improve patients’ lives, and envisions the big picture of how what we do as a company can dramatically change and improve a person’s quality of life 

Preference is for this candidate to reside in the Denver Metro area or surrounding areas but not required 

 Benefits of Joining Our Team 

Medical, dental & vision benefits 

Options for Flexible Spending Accounts and Health Savings Accounts. 

401K Investment Plan with employer match after 12 months of employment  

Company paid holidays and paid time off/vacation 

Thorough and intensive paid training program and ongoing training and coaching 

Phenomenal culture committed to supporting our employees to change the lives of those we serve  

Position is primarily remote with possible travel two to three times per year 

Compensation: 

$80,000 to $100,000 base compensation DOE 

In addition to your base compensation, you may be eligible for an annual 15% bonus