Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Summary:

We are seeking a highly skilled and experienced Senior Developer with a strong background in Customer Communication Management (CCM) tools and related development environments. The ideal candidate will be responsible for designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences through multiple channels (print, email, SMS, web, etc.).

Key Responsibilities:

Design and develop customer communication solutions using CCM tools SmartCOMM.Work with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions.Design document templates, business rules, workflows, and integration components.Implement integrations with downstream and upstream systems (e.g., CRM, billing, or content repositories).Optimize output generation (PDF, HTML, etc.) for performance and accuracy.Troubleshoot and resolve issues in production and lower environments.Ensure compliance with branding, regulatory, and accessibility standards.Collaborate closely with QA, and infrastructure teams for deployment and testing.Mentor junior developers and lead technical reviews.Stay current with evolving CCM technologies and suggest improvements to architecture and tools.

Required Skills & Experience:

4+ years of overall software development experience, with 3+ years in CCM tools.Hands-on experience in smartcomm CCM platform:Proficiency in programming/scripting languages (e.g., Java, .NET, XML/XSLT, JSON, JavaScript).Experience integrating CCM solutions with enterprise applications.Familiarity with document design, data models, and output formatting.Strong debugging and performance tuning skills.Experience with Agile/Scrum methodology and version control tools like Git.

Good to Have:

Experience with cloud-based CCM deploymentUnderstanding of print production, digital delivery channels, and postal compliance standards.Knowledge of CI/CD pipelines and containerization (Docker, Kubernetes).Exposure to customer journey mapping or omnichannel communication strategies.

QualificationsBachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Soft Skills:

Strong analytical and problem-solving abilities.Excellent verbal and written communication skills.Ability to work independently as well as in a team.Strong time management and project leadership skills.