No Relocation Assistance Offered Job Number #167973 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. **Responsibilities** **:** **Deductions & Analysis:** + Monitor and review logistics-related deductions (e.g., shortages, vendor compliance). + Analyze and resolve exceptions in customer payment, collection, credit management, and deduction management. + Validate and track shortage and vendor compliance deductions, follow up on refusals, and identify root causes for claims. + Prepare, submit, and monitor deduction claims; ensure follow-up with customers (AP) for payment recovery. + Collaborate closely with cross-functional teams (C2C, Customer Alliance, O2I, CDT, CS&L, CDO, CAM, NA supply chain, external parties). **Reporting & KPIs:** + Monitor key performance metrics, measure deduction and reporting process efficiency and quality. + Lead month-end processes: measure against KPIs, prepare commentary, closing presentations, status reports on collections, disputes, and claims, helping to avoid bad debt impacts. **Process Management & Continuous Improvement:** + Recommend and implement strategies for reverse logistics processes. + Participate in and foster continuous improvement (process mapping, scripting, RPA/BOTs, automation). + Supervise design/development of tools, script maintenance, and automate C2C processes. + Implement OCR technologies across C2C. + Serve as a project manager for IT/automation/standardization projects. **Collaboration & Communication:** + Communicate with internal teams (Logistics, Commercial CDTs, CDO, Credit to Cash Local, CDT Finance, Global Process Owner, CBS Europe) and external partners/customers. + Escalate issues to correct stakeholders. + Conduct meetings/calls with AP/customers on deduction statuses. + Support and train others on new technologies and processes. **Governance & Best Practices:** + Document workflows and maintain definition of roles/responsibilities. + Share best practices across regions and streams. + Ensure business process and tool continuity. + Actively participate in FEED Principal Strategy and DE&I initiatives. **Team and Leadership:** + Develop an autonomous team capable of decision-making and problem-solving. + Promote leadership principles and financial priorities in daily work. **Key Skills & Competencies** **:** + Strong analytical skills (deduction analysis, root cause identification, claim validity assessment) + Project management (automation, IT requirements, cross-regional initiatives) + Proactive and continuous improvement mindset (simplification, standardization, automation) + Strong communication and collaboration skills (internal and external stakeholders) + Advanced knowledge of logistics and finance processes (credit, deducations, collections) + Process mapping, scripting, and RPA/BOT experience + Ability to work under pressure with high volume processing + Training and change management capabilities **Our Commitment to Inclusion** Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-Hybrid