No Relocation Assistance Offered Job Number #167868 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. **Responsibilities:** **Collections & Deductions Coding** + **Obtain customer payment detail (remittance)** to correctly code payments and deductions. + **Request backup documentation** from customers as needed to support payment application. + **Contact customers** regarding payments, documenting their responses for records and future action. + **Escalate issues** (e.g., missing information or unresolvable coding) to Collection Analysts and coordinate with Local Finance and Commercial teams. + **Assess and recommend actions** for cases with insufficient remittance detail for proper coding. + **Monitor and match customer remittance information** against the internal coding process to ensure accuracy. + **Categorize deductions** by reason code (GTN & Logistic Deduction categories, e.g. pricing, promo, shipping, etc.). + **Work with internal teams** (Cash Application, GTN Deduction, Local Finance, Logistics Deductions, Collections) for resolution and agreement on payment adjustments and deduction coding. + **Maintain accurate deduction records** : reason codes, amounts, supporting documents, etc. **Reporting & Analysis** + **Generate and prepare reports** on unidentified/unapplied balances and outstanding items by customer and by aging. + **Track and report trends** in unidentified deductions, offering insights and identifying improvement opportunities. **Customer Service** + **Guide customers and address their needs** to achieve fast (first contact) resolution. + **Manage and respond to mailbox/customer service requests** as received. **Additional Team Contributions** + **Process back office requests** for refunds, offsets, collections, and non-sufficient fund/returned item cases by the bank or customers. + **Support LATAM account management:** + Responsible for LATAM group accounts and generating monthly statements for collection. + Backup for US statement process, issuing 17,000 statements to customers per month. **Call Management** + **Handle high volumes of inbound and outbound calls** mainly related to payment collections and queries. + **Collect significant volumes via credit card and ACH payments** , managing balances on 200+ accounts that often utilize over 80% of their credit limit. **Key Skills & Competencies** + Strong analytical, organizational, and documentation skills (deduction coding, trend analysis) + Excellent communication skills (customer interaction, team collaboration) + Attention to detail for accurate application of payments and deduction reason coding + Problem-solving and escalation capability when payment application is unclear + Ability to multitask in a high-volume, deadline-driven environment + Customer service orientation to achieve first contact resolution + Team player, working cross-functionally with finance, commercial, and operations groups **Requierements:** + Bachelor’s Degree in Business Administration, Accounting , Finance, Economy or other related fields + Basic knowledge of Order to Cash process and customer payment applications + Prior experience in a customer service environment + Basic knowledge of Accounting principals + Advance English Level **Our Commitment to Inclusion** Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-Hybrid