Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview Come grow with us! Pyramid Global Hospitality is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first! We have an amazing opportunity for a Catering Sales & Service Manager at Lake Arrowhead Resort & Spa. Reporting to the Director of Catering Sales & Services, the Catering Sales & Service Manager is responsible for ensuring the efficient administration and management of all business resulting from leads and existing accounts through phone solicitation, outside sales calls, site inspections and written communication. This position is also responsible for ensuring booked events comply with property policy and guest expectations while maintaining high standards of quality and efficiency. Your Role: Respond and sell to all website, telephone and walk-in inquiries.  Prospect for new catering events and weddings. Track all leads (lost and turndown.)  Sales and services assigned weddings and catering events from start to finish. Keep abreast of all local organizations and their meeting plans, etc.  Attend monthly chamber of commerce mixers. Ensure orderly and accurate catering sales files and computerization of such files are maintained.  Prepare catering contracts, proposals, and event orders.  Hosts and entertains clients for site visits, resort events, tastings and planning meetings both pre and post events Leads the management of coordination and successful execution of all programs/services/weddings assigned by Director of Sales. Follow-up on all function details with Food and Beverage Management, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc.  Recommend attracting new markets, increasing average checks, menu items, etc. to the Director of Sales and Marketing.  Supervise the accurate recording and compiling of information.    Retain records, files, and logs in accordance with established procedures.  Perform other related duties as requested by Director of Sales and Marketing.  Recommend profit improvements to Director of Sales and Marketing.  Practice safety standards and report any unsafe conditions to the Director of Sales and Marketing.  Stay alert, courteous and helpful to guests.   Stay current with Delphi trace list and account data.  Must positively interface with other departments, helping when needed. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE - The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.  • High school diploma or equivalent.  • College degree preferred or equivalent work experience.  • A minimum of 1 – 2 years of Catering Sales Manager experience in the hospitality industry.  • Highly developed communication skills.  • Computer literate in Microsoft Word, Publisher and able to learn the Delphi system.  • Energetic, outgoing, and self-motivated individual with pleasant personality.  • Ability to hustle, develop and implement sales strategies.  • Intermediate experience computer, printer, and software skills, including troubleshooting.  • Basic understanding and working knowledge of Opera, Sales Force (Delphi), All Seated (Diagrams), MS Suite including SharePoint.   • Warm personality with attentive attitude.   • Build and maintain group (customer) relationships.   • Ability to manage difficult group variables, including helping to de-escalate concerns by matching complaints with appropriate action and solution to provide group with an outstanding experience.  • Must have a professional and Be the Difference attitude to work collaboratively with other team members.  • Must be able to multi-task and back up staff in all sales, marketing, and catering areas.  • Must be able to work in a high-stress, high volume, seasonal environment.   • Must be able to work various shifts, overtime, holidays, and weekends, as necessary.  • Excellent written and verbal English communication skills.  Attention to detail is paramount. • Bi-lingual, Spanish is a plus.  • Must have excellent business writing skills, including formulating emails and responding to inquiries.   • Must present a business professional image that represents the resort and spa.   • Must have reliable transportation.  • Must have a valid driver’s license and auto insurance policy.  • Must have and maintain a cell phone for business purposes. Compensation Range The compensation for this position is $68,640.00/Yr. - $79,519.25/Yr. based on qualifications and experience.