The salary range for this position is $20.15 - $20.15 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

Hours: 40 hours per weekShift: 5:30 AM - 2:00 PM or 6:00 AM - 2:30 PM (Required to Work Every Weekend)Location: Feinberg/Galter; FL BSUnion Compensation: $20.15/Hourly. The role is graded as a non-exempt position meaning you are eligible for overtime.

The Catering Associate reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Catering Associate supports the Department of Food & Nutrition by providing patient meal service to include: patient menu selection, tray assembly and delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items to designated patient care areas. The Catering Associate supports service excellence standard to include but not limited to patient satisfaction rounds, service recovery and excellent communication with management team to ensure patient satisfaction. The Catering Associate is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.

Responsibilities:

Must be able to follow oral and written instructions such as policies and procedures Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasksMust be able to read and comprehend patient menusTakes patients menu selections prior to each mealAdheres to diet and allergy restrictions for patient food orders Must be knowledgeable of diet restrictions and comfortably answer questionsOffers alternatives to menu allowed on prescribed diet in accordance with allergies, sensitivities, cultural, ethnic and religious preferences when patient inquires or needs additional selections (following provided guidelines)Assembles trays according to patients menu on ticket in a timely and accurate mannerFollows tray presentation and condiment standardsServes and retrieves patient trays from patient rooms in a courteous and professional mannerAccurately delivers trays to patients and visitors according to established proceduresConducts Catering Rounds as instructed to ensure patient satisfaction  Must display a “Can-Do” - Service Excellence mindsetFollows facility and departmental infection control policies and proceduresRetrieves trays within one hour of serviceObserves HIPAA and Patient Identification guidelinesMust be able to work safely; moving carts, observing Security procedures, proper utilization of elevatorCleans and sanitizes coffee carts dailyPerforms assigned tasks efficiently during meal service to maintain accurate and expeditious service.Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, nursing staff, patients and visitors  Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental proceduresFollows established food-handling practices to maintain food safety standards and comply with infection control proceduresDelivers floor stock daily according to parsCompletes daily documentation of floor stock, tray and other floor deliveries accurately for accounting and quality purposesRotates floor stock according to food safety proceduresDocuments refrigeration temperatures daily in patient pantries that contain floor stockMaintains galleys in safe, clean and organized  mannerOperates equipment properly, safely and efficiently according to established proceduresReports all damaged and unsafe equipment to managementCompletes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning  Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicalsMaintains work station area in clean and orderly mannerCompletes routine projects or detail cleaning duties as assignedAttends department in-services and meetings Completes Hospital required training and surveysMay assist in Dishroom, Servers as neededFollow established break schedule unless otherwise directed by managerMaintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of foodMaintains established levels of supplies for work areaNotifies management of workload status and availability for additional assignments or need of additional assistanceAssists in the orientation of new employees in the department by demonstrating basic duties of jobResponds to management requests in a positive and timely mannerPerforms other duties as assigned

AA/EOE.

Qualifications

Required:

Two years of service experienceGood interpersonal and communication skillsMaintains positive and friendly manner during peak service times with focus on timeliness, accuracy and Service ExcellenceComplete Catering to You Training modules and pass competency test

Preferred:

High School Graduate or GEDFood Handling Certification Health Department – City of Chicago

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.