Amazon’s HPC (Health and Personal Care) team is looking for an exceptionally motivated and talented “Category Leader” that will run one of Amazon’s most challenging yet very rewarding HPC business.
This leader will be responsible for defining and implementing a growth vision to accelerate the top-line and bottom-line growth trajectory of this important Amazon Business. Within scope are white space category expansion, private brands, and customer experience re-invention.
This leader will have responsibility for total P&L ownership, large scale negotiations, stakeholder management of top Consumer Package Goods(CPG) vendors. The leader will be also responsible for this category's supply chain management and product management including customer experience.
This leader will manage a high performing team whose primary goal is to continually disrupt the health and personal care space with our unrivaled selection coverage, strategic brand partnerships, thought leading CX innovation and being best of Amazon in all the input metrics across the globe.


Key job responsibilities
STRATEGY
• Sets strategic directions for the business that optimize for long-term success, focusing on customer experience, growth, and profitability in Retail and Seller Business.
• Creates and communicates long-term plans including forecasting and resource planning/allocation.
• Understands and communicates risks and identifies growth opportunities for the business.
• Designs, validates, and institutionalizes cross-team best practices; consults with other senior leaders on cross-category priorities.
VENDOR MANAGEMENT
• Sets direction and aligns the team to drive category selection and growth strategies.
• Represents team at cross-category top-to-top vendor meetings by aligning objectives and working toward common goals.
• Drives strategic negotiations that impact multiple categories and/or product lines for improved costs and terms.
• Provides feedback on existing programs or initiates the creation of new programs to drive vendor participation.
BUSINESS OPERATIONS
• Establishes pricing, selection, and convenience goals for the category that deliver long-term positive results; develops processes to audit team inputs.
• Owns Retail and Seller business P&L for category and focuses on strategy for scalable revenue and margin improvement.
• Balances portfolio to manage goals for multiple product groups.
• Aligns strategy for promotional plans, sets vision for category promotions, and reviews and audits to ensure quality customer experience.
• Audits team’s work periodically and directs team to perform deep-dive analysis on problems; presents findings to senior leadership.
• Coaches and empowers team to identify and automate product lifecycle changes that scale to all retail categories while maintaining individual accountability.
• Ensures results drive improvements across multiple categories or organizations.
• Effectively negotiates projects and agendas across a broad range of cross-functional teams and tech teams; influences through persuasion, not politics.
• Insists on a high bar for operational automation and holds teams (both category and technical) accountable for automation goals.
PROGRAM MANAGEMENT - CUSTOMER FOCUS
• Ensures teams prioritize quality customer experience.
• Uses industry knowledge to broaden or clarify customer and category problems/opportunities.
• Creates and maintains a strong customer obsession and innovation culture within the team.
• Benchmarks against competition, assessing our performance against theirs, identifying improvement areas, and directing team to close gaps.
• Briefs tech teams on our customer problems, build PR FAQs and user studies to empower them to generate right CX.
TEAM DEVELOPMENT & PEOPLE STRATEGY
• Audits knowledge management resources; determines future state investments; cultivates a learning culture.
• Influences colleagues with role-model behavior.
• Reinforces a culture that sets a high bar and hiring for potential.
• Contributes to hiring and mentoring of peers in other functions.
• Demonstrates ability to attract senior talent and multiple functions from inside and outside of company.
• Facilitates understanding of broader organizational tenets and strategic goals for the business.
• Audits team goals to ensure alignment with broader organizational goals; is accountable for business performance against goals.
• Sets high performance standards for the business.
• Plans and advocates for team resources.
• Develops and communicates team vision that supports the broader organizational vision.
• Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties business decisions to leadership principles and tenets.