Description Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. Are you eager to make a huge impact on Amazon's ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you. Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Senior Associate. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you! In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs. *Candidate must be fluent in Spanish language both verbal and written* Key job responsibilities • Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards • Flexible with working schedule • Ability to work overtime as dictated by business need • Maintain records of day-to-day work by updating trackers to reflect work done. •If there is a possible default on SLAs or Quality, flag the escalation in time to the manager • Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information • Enable efficient internal/external stakeholders communication • Intermediate skill level to interpret trends or patterns in complex data sets, to recognize and define process improvement opportunities working with SME/Managers and effectively summarize conclusions "Please note that this job is a seasonal role (FTC) for 11 months on the payroll of Amazon." Shift Time: 9AM to 6AM MX time zone Basic Qualifications - Bachelor's degree - Speak, write, and read fluently in Spanish - Speak, write, and read fluently in English Preferred Qualifications - Experience with Microsoft Office products and applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.