Key Responsibilities
· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
· Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
· Handle various types of cases related to inbounding, product issues and customer complaints
· Provide required inputs to seller to manage customer feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs