Join us a s a Casualty Claims Adjuster to take on key responsibilities within a world - class claims function. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency . How you will create an impact + Focused on Casualty business , y ou will be res ponsible for a portfolio of high value, managing complex claims from coverage in quiry through legal liability assessment and quantum analysis, to timely and accurate resolution, where appropriate within authority limits and providing a high standard of customer service. + Your goal will be timely , accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘ Treating Customers Fairly ’ in claims handling . + Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation. + Internal stakeholder communication where required + Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes + Contribute to maintenance of best practice procedures for Casualty claims, consistent with global best practice. + Demonstrate a technical claims competence for handling moderate to complex claims. + Handle complex claims allocated within agreed level of authority limit. What you’ll need to succeed + Relevant experience and knowledge as a Casualty Claims adjuster/handler. + Law degree preferred + Fluent in English is a MUST (T he adjuster will deal with Multinational claims). + Familiarity with Pre-action Protocols, Personal Injury Scale, Experience in conducting technical claims audits and effectively following. + Knowledge of legal / regulatory and litigation / procedural requirements for Casualty . + Experienced in stakeholder management, both internal (underwriting, distribution and finance) and external (brokers and clients) + Experience in negotiation, mediation and arbitration skills. + Capacity to work in an industry changing landscape + Attention to detail + Good time management and prioritization skills. + Teamwork We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Ready to take your career to the next level ? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG Europe S.A. (Spain branch)