Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country.

SHS is currently looking for a Casualty Claims Specialist / Sr. Claims Specialist in our downtown Cincinnati office.  The job grade and title will depend on the successful applicant’s level of experience. This will be a hybrid position consisting of 3 days in-office and 2 days work from home.

 
Responsibilities:

Investigates and resolves commercial general liability, professional liability, and abuse claims: Reviews and evaluates coverage and / or liability.Secures and analyzes necessary information (i.e., contracts, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.Works toward the resolution of claims files, and may attend arbitrations, mediations, depositions, or trials as necessary.  Establish reserves and negotiate settlements within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.Conveys complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.Ensures that claims payments are issued in a timely and accurate manner.Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.Other duties as needed.

Qualifications:

Education: Bachelor’s degree or equivalent experienceExperience: 3-10 years of related experience handling liability claims requiredStrong critical, analytical and investigative skills.Superior interpersonal, verbal and written communication skills.Excellent planning, time management and organizational skills.Strong negotiation skills.Must be proficient in MS Office (Word, Excel, Outlook) and have the ability to learn additional software programs.Multi-line adjusters are encouraged to apply.  .

Business Unit:

Specialty Human Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.