The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Casino VIP Services Manager, you play a key role in ensuring the efficient daily operations of Casino Marketing, exemplifying our commitment to exceptional service. By leveraging your strong leadership capabilities, you will lead and inspire a team of Casino VIP Services Supervisors and Coordinators, fostering a collaborative environment dedicated to creating personalized experiences for our valued guests. Through cross-departmental collaboration and deep knowledge of our offerings, you will drive initiatives, motivate your team, and deliver the seamless, world-class hospitality that sets us apart.
THE DAY-TO-DAY:
Oversee daily operations, providing leadership and direction to Supervisors and Coordinators to enhance the guest experience, drive guest-centric service, and ensure alignment with operational procedures and performance standards
Identify and proactively resolve Casino VIP Services operational areas of opportunity, inefficiencies or concerns
Evaluate performance through observation and guest feedback, providing feedback, coaching and mentorship for Supervisors and Coordinators as needed
Oversee talent development of staff and leadership members, including hiring, training, performance evaluations, coaching and disciplinary action
Research data and trends, and recommend courses of actions to reduce cost and maximize operational revenue
THE IDEAL CANDIDATE:
Must be 21 years of age or older
Has a bachelor’s degree or equivalent experience
2+ years of prior relevant experience in Hospitality, Casino Marketing or a related field
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19893
Are you ready to JOIN THE SHOW? Apply today!