Cash Management Senior Service Officer Enviar candidatura ahora » **Fecha:** 1 ago 2025 **Ubicación:** Santo Domingo Este, 01, DO **Empresa:** Scotiabank **ID de la solicitud:** 232426 Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. **_Position:_** **_S_** **_enior_** **_S_** **_er_** **_vice_** **_Officer_** **_, Cash Management Services_** **_Level 5.1_** **_Purpose_** Contributes to the overall success of the Cash Management Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies, and procedures and are completed with a high degree of accuracy. **_Accountabilities_** + Championsa customer focused culture to deepen client relationships andleveragebroader Bank relationships,systems,and knowledge. + Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients + Maintainsup-to-date knowledge and understanding ofrelevantCommercial and Small Businessproducts,processes,and policies, including completing internal training, andreviewingappropriatenewsitemsand publications. + Participates asan active partner, and initiates changes by working with stakeholdersand business lines to resolve issues, remove roadblocks, reduce costs,and improve services. + Responds promptly and effectively toserviceinquiries, concerns,and complaints from Banking partners,withthe ability to: + Resolve servicing issues and reduce business and client impact with managerial direction as required. + Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required. + Facilitate decision making processes by providing timely, meaningful, and easily available data. + Understand how the Bank’s risk appetite and risk culture should be considered indailyactivities and decisions. + Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience. + Actively pursueseffective and efficient operations ofrespective areas, while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF GlobalHandbook,and theScotiabank Code of Conduct. + Champions ahigh-performanceenvironment and contributes to aninclusive workenvironment. + Perform other related duties as assigned. **_Education / Experience_** + Post-Secondary Education + Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry. + Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation. + Strong knowledge and experience in the setup and execution of onboarding accounts,products & services, and loan/funding. + Fluency in English (written & verbal) and Organizational Skills. + Working knowledge of Microsoft Office (Excel, Word, and Outlook). + Proven customer service skills, as well as flexibility to adapt to changing environments. Ubicación(s): República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste Dirección de trabajo: Zona Franca las americas Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. [En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.