Welcome page Returning Candidate? Log back in! Cash Disbursements Help Desk Analyst Job Locations US-KY-LOUISVILLE ID 2025-171056 Line of Business BrightSpring Health Services Position Type Full-Time Our Company

BrightSpring Health Services

Overview

Are you a numbers aficionado, skillful in maximizing costs and minimizing expenses? Finance and Accounting focuses on the organization's financial management strategies and execution. If this piques your interest, read more below and apply today!

Responsibilities Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and trainingUtilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requestsEnsures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issuesAssists users with application navigationUnderstands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workaroundsUtilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publicationCommunicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.Reviews employee payroll information and process data for paychecksReviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weeklyInputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptionsPrepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and recordsInvestigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in payMaintains strict confidentiality of dataOther duties as assigned Qualifications Two years of Technical Training or an Associate Degree, preferredOne years of experience working in a Customer Service Industry, preferably with Phone System Management experience is requiredStrong analytical thinking, troubleshooting and problem solving skills within complex enterprise systemsAbility to diagnose and resolve routine and advanced system technical issues, involving other resources when necessaryAbility to make quick decisions & take appropriate actions consistent with available facts, constraints, and anticipated consequences

About our Line of Business BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.