Kforce has a client that is seeking a Cash Application Specialist in Lenexa, KS. Roles and Responsibilities: Customer Interaction: * Provides excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up * Fosters valued business relationships with all departments, aiming to resolve customer and other issues in a timely manner; Approaches peers and customers with a spirit of positive problem resolution, professionalism, and integrity A/R and Credit: * Posts all payments from various sources daily onto customer accounts; Reconcile daily posting to ensure books balance against bank accounts * Pulls, reviews, and resolves unapplied cash report; Consistently strive to achieve less than 1% of payments posted as unapplied cash on accounts each week; Produces daily and end of the month report status on applied and unapplied payments; Daily, work with customers to obtain missing remittance details needed to apply payments accurately and timely * Maintain an unapplied payment tracker to include the details against short/overpaid/invalid invoices/credits taken in error * Process chargebacks and NSF's * Reviews, completes, and resolves cash application reconciliation; Resolve pending queues within 2 business days and escalate to manager unresolved issues over 2 business days * Updates and maintains various reporting documents as it relates to payments, and unapplied cash * Monitors and maintains a shared payment email inbox and cash queue to answer inquiries Other: * Provides secondary support answering overflow calls and when primaries are away or on the phone * Other duties as assigned; As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities; Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice