**Introduction** **Your role and responsibilities** * Payment processing: Applying incoming payments (such as checks, wire transfers, credit card payments, ACH payments) to customer accounts timely and accurately * Account reconciliation: Matching customer payments to outstanding invoices and reconciling any discrepancies between received payments and system records. * Research and resolution: Investigating unidentified payments, resolving issues like duplicate payments, overpayments, or misapplied payments. * Customer interaction: Responding to customer inquiries regarding their account balances, payment status, and billing issues. **Required technical and professional expertise** * Strong attention to detail and accuracy in data entry * Proficiency in accounting software and data management systems * Analytical skills to identify and resolve payment discrepancies * Excellent communication skills to interact with customers * Ability to work independently and meet deadlines in a fast-paced environment * Basic understanding of accounting principles and accounts receivable processes IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.