Job Title: Case Worker

FLSA Status: Full Time - non-exempt 
Reports to: Service Extension Center Coordinator

Schedule: Typical Business 
Supervises: N/A

Rate of Pay: $22.90/hr

Closing Date: 07/25/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:  To provide direct services to clients on behalf of The Salvation Army, and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the Caseworker reports to and is under the supervision of the Divisional Emergency Disaster Services (EDS) and Service Extension (SE) Director and the Glenwood Springs Service Extension Director.

Must have a good working knowledge of The Salvation Army Family Services and all social services in the Roaring Fork Valley. The Caseworker must be able to coordinate and cooperate with local partners in government, as well as non-profits, to assess client needs for safety and stability. Provides referrals for applicants with specialized needs. Interviews applicants and provides emergency financial assistance and case management within the emergency assistance guidelines of TSA Divisional Service Extension Department. Maintains client files. Assures client confidentiality. Accumulates data and provides complete and required reports, as well as other record keeping, in compliance with or at the request of Divisional Headquarters and the GWS Provides clerical support and serves visitors, in person and on the telephone, by greeting and carrying out client services from start to finish. Exhibits practical knowledge of the program and its applicability to the needs of the community. Updates, organizes, and maintains client information in applicable software, forms, and case records accurately and in a timely manner, while maintaining confidentiality according to Salvation Army and applicational HIPPA standards. Service Extension Unit. Provides support in maintaining a safe, healthy workplace in accordance with new public health standards. Represents The Salvation Army in various community organizations and social service organizations within the community. Demonstrates professional wisdom by setting healthy limits to avoid overextending self towards people in need. Other duties as assigned and approved by the Divisional EDS/SE Director. Answering Phones. Working with clients in a one-on-one situation. Assists Kettle Coordinator with coordinating bell ringers.  Performs other duties as required.

Education and Work Experience: 

High School diploma/GED and equivalent work experience to perform necessary work tasks. Must be minimally 21 years of age and possessing a valid Colorado Driver's License

Knowledge, Skills, and Abilities Required:  Strong communication and customer service ability. Writing and budget/accounting skills are needed. Computer proficiency is required. Bilingual Spanish and written abilities are preferred.

Software-Related Skills: Microsoft Word and Outlook required. Working knowledge of integrated database application and ability to use new software programs with basic training.

Physical Requirements: Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead.  Ability to operate a telephone.  Ability to lift to 25 pounds.  Ability to access and produce information from the computer.  Ability to understand written information.  Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A request to modify or adjust these requirements may be made to your supervisor and HR.  The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.